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Part 2 Applying for a Pension
2.1 Income Support Claims procedures
2.1.5 Determining and Recording Eligibility
- Determining Eligibility for Service Pension
Date amended:
Determining eligibility for age service pension
To determine whether the claimant is eligible to be paid age service pension, complete the three steps below.
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Step |
Action | |
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1 |
Determine veteran status and qualifying service More →
Special Note A link will be provided to more detailed procedures in Part 1 (Service requirements) when we have written them
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If... |
Then... |
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a veteran status or qualifying service determination has already been made |
check that the determination is correct and current before continuing More →
GUIDE: TQX Eligibility Recording
GUIDE: TQO Eligibility Recording
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a qualifying service determination has not been recorded |
record it in the ISH
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the veteran is eligible for a gold card due to age and qualifying service
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record determination for the gold card in ISH
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the veteran is eligible for an orange card
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record eligibility for the orange card on GUIDE More →
GUIDE: PBB Eligibility Recording
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2 |
Determine residency More →
Special Note A link will be provided to more detailed procedures in Part 3 Chapter 6 (Residency) when we have written them
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3 |
Determine pension age | |
Determining eligibility for invalidity service pension
To determine whether the claimant is eligible to be paid invalidity service pension, complete the three steps below.
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Step |
Action |
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1 |
Determine veteran status and qualifying service; place a written determination in TRIM using "Attachments" in ISH and record qualifying service determination in "Determinations" in the ISH. More →
GUIDE: Qualifying Service Overview
Special Note A link will be provided to more detailed procedures in Part 1 (Service Requirements) when we have written them
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2 |
Determine residency More →
Special Note A link will be provided to more detailed procedures in Part 3 Chapter 6 (Residency) when we have written them
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3 |
Determine permanent incapacity and place a written determination on TRIM using “Attachments” in the ISH
Note: A veteran must be under age pension age to lodge a claim for invalidity service pension |
Determining eligibility for partner service pension
To determine whether the claimant is eligible to be paid partner service pension, complete the five steps below.
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Step |
Action |
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1 |
Determine whether the claimant is the partner, widow or widower of a veteran with qualifying service. If not, end procedure here. More →
Special Note A link will be provided to more detailed procedures in Part 1 (Service Requirements) when we have written them
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2 |
Determine residency. More →
Special Note A link will be provided to more detailed procedures in Part 3 Chapter 6 (Residency) when we have written them
If the claimant is not an Australian resident, and the veteran is in receipt of service pension, consider whether the veteran may be treated as not being a member of a couple. More →
Procedure Library – Partnered Person Treated as not a Member of a Couple 9.1.7/Partnered Person Treated as not a Member of a Couple
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3 |
Determine whether the veteran is:
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4 |
Determine whether the partner is:
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5 |
Where the claimant is a widow or widower of a veteran ,determine whether the widow or widower :
Note: If the claim was lodged prior to the veteran's death, use the qualifying age determination in step 4. |