Payment Destinations for One-Time Payabilities

Step

Action

1

Before making any changes to the pensioner's payment details, verify that the person requesting the change is authorised.    

2

On the VIEW record for the pensioner, while in Browse mode:

• go to the Payments tab, and
• click on and open the One Time Payability Destinations folder.

3

Click on Browse/Update (padlock) icon to enter the DDS sub-system.     

4

Follow the DDS system guide procedures covering Arrears and One Time Payment Destinations.     

5

To check that the amendment has been correctly processed, go to the VIEW record for the pensioner:

• go to Payments tab,
• then the One Time Payabilities to be Paid folder, and
• check the information on the VIEW record and compare to the request.

6

Then depending on the outcome of your checking:

If the payment details...

Then...

do not match either:

• the pensioner's request, or
• the arrears calculation

go back to step 2 of this table, amend and re-check results.

are correct

place all documentation together and follow procedures for storage of finalised cases.