Prioritising claims for allocation to a delegate
This chapter outlines the process to be used by Client Benefits staff when determining if a claim warrants prioritisation.
The Claims Prioritisation Assessment Tool (the tool) is used to consistently and fairly decide if a claim should be allocated to a delegate as a priority.
The tool can also be used by any team within the department (including VAN or Health Approvals) and is for internal use only and should not be sent to a client or their representative.