Contributors - developers
A number of very skilled developers contributed to different projects within the CMVS programme.
Contributors to CMVS
Over the five years since the start of CMVS over seventy-five people have contributed to its success. There were developers, change management, business analysts, testers and other specialists. See details below.
Programme Manager
Project Manager
Integration
Integrated Support Hub - ISH
CMVS delivered the Integrated Support Hub (ISH) which breathed new life into outdated heritage systems.
ISH integrated changes made by clients and service providers online with legacy systems to enable better work management and more streamlined processing.
End-to-end solutions
Part of CMVS' success is that, when preparing for a release, it has analysed the full business processes from client/survice provider to DVA staff action. The solutions CMVS delivered in many cases filled the gaps in and streamlined many end-to-end process.
Two projects shine as examples of CMVS' end-to-end approach to delivering solutions to business problems.
Whole of Government online services
Citizen-centric, connected up service delivery.
DVA staff - maintainablility of systems
For DVA and its internal operations, CMVS delivered a range of benefits through its ICT solutions that enabled a more maintainable DVA processing system:
Efficiency benefits
- Contributed to processes being undertaken faster or with fewer resources. In some cases resulted in a financial benefit.
Effectiveness benefits
Clients and service providers - choice
CMVS delivered choice, control and convenience through efficient and effective online services.
Benefits delivered by CMVS
CMVS delivered many benefits to a broad range of stakeholders.
See links below for a description of benefits delivered by CMVS.
Whole of Government reform contribution
DVA is committed to moving forward with the Government’s service reforms – bringing as much client interaction online as possible.
More efficient processing
CMVS breathed new life into old systems to help speed up processing of claims and updates
Improved time taken to process has been a long term goal of DVA. Part of CMVS' remit was to assist different areas within DVA to improve efficiency with a view to shortening processing times.
CMVS has addressed this in a number of ways: