Defence and service record requests
Defence service and medical records are requested to assist the processing of claims. Delegates use these records to assess and identify any connection of the claimed condition to ADF service.
The Veterans Supplement is a regular payment to help with the cost of medicines.
Veterans can receive the payment if they do NOT receive an income support payment from DVA or Services Australia, and hold or receive any of the following benefits:
Eligibility ceases if the client Leaves Australia permanently, or travels overseas for more than 26 weeks.
The Veteran Card is available to anyone who has served in the Australian Defence Force with at least one day of continuous full-time service.
Eligible reservists, including those engaged in disaster relief service, border protection service, or involved in a serious service-related training accident will also be able to request a veteran card.
Malignant neoplasm (cancer) and pulmonary tuberculosis
A diagnosis for malignant neoplasm (cancer) and pulmonary tuberculosis is required from a general practitioner (GP) or specialist.
A client’s identity should be established prior to the grant of non-liability health care (NLHC).
Depending on the client’s history with DVA this may include either a full (standard) or modified (non-standard) proof of identity (POI) check.
POI documents can be accepted by email for non-liability health care applications.
For information on POI requirements refer to:
The delegate should obtain payment details by phoning the client. Non-liability health care (NLHC) can be granted without the client’s payment (bank) details.
Alternatively the D2050 Bank Account Details Form can be sent to the client.
NLHC does not require a client’s tax file number (TFN).
The delegate must ensure payment details are followed up using the tasks function in R&C ISH.
Once received, the delegate must enter the bank details into R&C ISH.
Non-liability health care procedures
DVA pays for the treatment of certain mental and physical health conditions without the need for the conditions to be accepted as related to service. This is known as non-liability health care (NLHC).
Once a claim for NLHC has been submitted, the client should submit all necessary information to enable a NLHC claim to be processed.
If the client does not supply the required information within a reasonable timeframe, staff should:
Step | Process |
1 | Send a letter to the claimant containing the following: |
