All DVA client’s access health care through a DVA Health Card without the need to pay up-front and later seek reimbursement. Veterans will present their DVA Health Card at the time of receiving medical treatment, and payments will be made directly to health providers via the Medicare system.
The needs assessment should be completed within 14 days of acceptance of liability or notification of a change in circumstances.
The needs assessment interview can be carried out over the phone or in person.
Needs assessments provide the opportunity for DVA to identify supports and benefits available to enable veterans and families to lead healthy and productive lives.
Engaging with clients to understand their needs and circumstances is crucial to ensure that DVA is able to deliver services that support and promote health and wellbeing.
In this chapter you will find information about:
Once liability has been accepted there is no legal requirement for the client to complete a claim form to claim any further benefits including incapacity payments.
Whilst members are still serving, the Australian Defence Force (ADF) retains primary responsibility for the provision of health care. However, this does not preclude the early commencement of rehabilitation services from the military compensation system for those members proceeding to discharge and where it has been determined to be in the best interests of the member.
For part-time members of the ADF, such as Reservists and Service Cadets, health and rehabilitation support should commence as soon as the claim for compensation is accepted. This is because:
