Prior to any aid or appliance being issued under the rehabilitation provisions, the Rehabilitation Coordinator should request a RAPTOR report to ensure that they have a good understanding of what aids and appliances have been previously provided to the client. A RAPTOR report can be requested by contacting the Manager, RAP Operations. If requested, RAPTOR reports should be printed and placed on the client’s file and in the client’s UIN container in TRIM.
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Making a claim for attendant care services
Claims for attendant care services must be investigated with reference to whether the services are reasonably required by the client and to ensure that the need for the services are due to the client’s service related injury or disease. Claims must be supported by documentary evidence from the client’s treating doctor, other suitably qualified medical or allied health professional or rehabilitation service provider.
What other matters may be relevant in considering a claim for attendant care services will be entirely dependent on the circumstances of a particular case. The most obvious example of any other relevant matter is any report obtained from a Community Nursing assessor or an Occupational Therapist in relation to what attendant care services are reasonably required due to the nature of the accepted service injury or condition.
Any other matters that are relevant to considering a claim for household services will be entirely dependent on the circumstances of a particular case. The most obvious example of any other relevant matter is a report obtained from an Occupational Therapist in relation to what household services are reasonably required. However, other issues such as the impact of a deterioration in a client's accepted condition(s) may also be considered.
Household services and the National Disability Insurance Scheme (NDIS)
Determinations for household services
For MRCA clients, a determination to pay compensation for household services is made under section 214 of MRCA using the criteria specified in section 215. Consistent with the consideration and determination process specified under section 333 of MRCA, the determination must be made in writing, after all matters relevant to the claim have been considered.