Integrated Support Hub - ISH
CMVS delivered the Integrated Support Hub (ISH) which breathed new life into outdated heritage systems.
ISH integrated changes made by clients and service providers online with legacy systems to enable better work management and more streamlined processing.
Part of CMVS' success is that, when preparing for a release, it has analysed the full business processes from client/survice provider to DVA staff action. The solutions CMVS delivered in many cases filled the gaps in and streamlined many end-to-end process.
Two projects shine as examples of CMVS' end-to-end approach to delivering solutions to business problems.
Citizen-centric, connected up service delivery.
For DVA and its internal operations, CMVS delivered a range of benefits through its ICT solutions that enabled a more maintainable DVA processing system:
Efficiency benefits
Effectiveness benefits
CMVS delivered choice, control and convenience through efficient and effective online services.
CMVS delivered many benefits to a broad range of stakeholders.
See links below for a description of benefits delivered by CMVS.
DVA is committed to moving forward with the Government’s service reforms – bringing as much client interaction online as possible.
CMVS breathed new life into old systems to help speed up processing of claims and updates
Improved time taken to process has been a long term goal of DVA. Part of CMVS' remit was to assist different areas within DVA to improve efficiency with a view to shortening processing times.
CMVS has addressed this in a number of ways:
CMVS delivers easy-to-use service online and unravels claim complexity.
CMVS was created to help DVA to meet its goals regarding improved service, efficiency and Whole of Government obligations:
