Claim acknowledgement
Claims should be registered in R&C ISH within 2 days of receipt and acknowledged in writing within 5 days.
Delegates must ensure the claim acknowledgment letter generated from R&C ISH includes the following information:
What does a claim for incapacity look like
In this chapter you will find information about:
- Claim format
- The importance of a Needs Assessment with payability of incapacity entitlement
- Effective date for new incapacity claim registrations
- Proof of Identity Requirements
Once liability has been accepted there is no legal requirement for the client to complete a claim form to claim any further benefits including incapacity payments.