Choice and Maintainability in Veterans' Services - the name of the DVA Online Services Program from 2010-2015
"[CMVS] brought about a new way of doing things in DVA and lead the way in positioning DVA to meet clients’ needs in today's society. A more efficient and user-friendly system."
Nick Fountain – A/g Assistant Director RAP Operations
To experience the Transport Booking and Invoicing System click this link.
Transport Booking and Invoicing System (TBIS) was released as planned and on budget in January 2011 and delivered the following:
CMVS made transport booking and claims much easier and faster for clients and service providers.
Transport Booking and Invoicing System (TBIS) is an end-to-end system that manages the full process from booking transport to paying provider invoices. It provides greater choice and convenience to DVA clients, service providers and staff.
There were a number of other specialists involved with CMVS who provided unique expertise to the programme.
Testers made sure that no CMVS solution went live with significant errors. A number of talented testers were part of the team.
A number of very skilled developers contributed to different projects within the CMVS programme.
Over the five years since the start of CMVS over seventy-five people have contributed to its success. There were developers, change management, business analysts, testers and other specialists. See details below.
Integrated Support Hub - ISH
CMVS delivered the Integrated Support Hub (ISH) which breathed new life into outdated heritage systems.
ISH integrated changes made by clients and service providers online with legacy systems to enable better work management and more streamlined processing.
Part of CMVS' success is that, when preparing for a release, it has analysed the full business processes from client/survice provider to DVA staff action. The solutions CMVS delivered in many cases filled the gaps in and streamlined many end-to-end process.
Two projects shine as examples of CMVS' end-to-end approach to delivering solutions to business problems.
