Whole of Government online services
Citizen-centric, connected up service delivery.
DVA staff - maintainablility of systems
For DVA and its internal operations, CMVS delivered a range of benefits through its ICT solutions that enabled a more maintainable DVA processing system:
Efficiency benefits
- Contributed to processes being undertaken faster or with fewer resources. In some cases resulted in a financial benefit.
Effectiveness benefits
Clients and service providers - choice
CMVS delivered choice, control and convenience through efficient and effective online services.
Benefits delivered by CMVS
CMVS delivered many benefits to a broad range of stakeholders.
See links below for a description of benefits delivered by CMVS.
Whole of Government reform contribution
DVA is committed to moving forward with the Government’s service reforms – bringing as much client interaction online as possible.
More efficient processing
CMVS breathed new life into old systems to help speed up processing of claims and updates
Improved time taken to process has been a long term goal of DVA. Part of CMVS' remit was to assist different areas within DVA to improve efficiency with a view to shortening processing times.
CMVS has addressed this in a number of ways:
Better informed, more satisfied clients
CMVS delivers easy-to-use service online and unravels claim complexity.
The case for CMVS
CMVS was created to help DVA to meet its goals regarding improved service, efficiency and Whole of Government obligations:
Systems created by CMVS
Solutions delivered by CMVS to address business identified problems and opportunities include:
What is CMVS?
CMVS stands for 'Choice and Maintainability in Veterans' Services'.
Its purpose was to provide serving members and their families with more choice, control and convenience in how they access their DVA information. They can look up their records and conduct DVA business online at any time and place that suits them.