ADO service record

Service Categories (SERCATs)

SERCATs are the classifications Defence uses to indicate the type and level of service an individual is obligated to complete.

In this chapter you will find:

• Information about the different components of Defence service details.
• Examples of where to locate the information required on Defence service details.

A Defence service record provides a documentary history of the client’s activities and accomplishments while serving as a member of the Australian Defence Force (ADF). The document is normally electronic, but may be handwritten if the period of service pre-dates the use of computers.

Delegates can initiate a request for Defence-held service and health records via the following pathways:

• Defence Data Electronic Information Exchange (DDEIE)
• Request Management System (RMS).

DDEIE and RMS requests are lodged via Process Direct Request Management System (PD RMS).

Defence Data Electronic Information Exchange (DDEIE)

DDEIE allows for real-time data to be exchanged for certain records.