Communication standards

DVA recognises that some claimants may experience feelings of uncertainty during a claim for compensation. Regular communication throughout the claims process can alleviate a significant amount of concern and worry and help to improve their DVA experience.

Bilateral conditions

Bilateral conditions

This procedure discusses the labelling of conditions affecting both sides of the body (bilateral), and when they should be treated as two separate conditions or a single (unilateral) condition at the initial liability stage.

The way bilateral conditions are labelled during the initial liability stage can have implications for a permanent impairment assessment and the outcome for veterans. 

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