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Review officer

A member of income support processing staff actioning reviews through the departmental review system.

 

 

The Departmental Review System (DRS) has been developed to semi-automate department-initiated processes for compliance review exercises and individual examiner-initiated specific review, and to promote a consistent approach to review processing. Some of the main features of the system are:

  • streamlined processes for selecting high risk assessments for review and initiating compliance review exercises
  • form and letter generation appropriate to the review reason and review stage
  • scanning of barcodes on the return of the form to the office, to automatically advance the CMS case stage
  • online presentation of compliance exercise details and outcomes
  • online historical record of reviews undertaken for each pension assessment and their outcomes
  • detailed and high-level reporting on the outcomes of reviews
  • improved monitoring and reporting for review processing

Further information about DRS is available on the following intranet page:

DRS User Guide

 

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