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Departmental Review System/DRS

The Departmental Review System (DRS) has been developed to semi-automate department-initiated processes for compliance review exercises and individual examiner-initiated specific review, and to promote a consistent approach to review processing. Some of the main features of the system are:

  • streamlined processes for selecting high risk assessments for review and initiating compliance review exercises
  • form and letter generation appropriate to the review reason and review stage
  • scanning of barcodes on the return of the form to the office, to automatically advance the CMS case stage
  • online presentation of compliance exercise details and outcomes
  • online historical record of reviews undertaken for each pension assessment and their outcomes
  • detailed and high-level reporting on the outcomes of reviews
  • improved monitoring and reporting for review processing

Further information about DRS is available on the following intranet page:

DRS User Guide


A compliance review is a risk-based, department-initiated review based on risk profiling. Risk profiling identifies assessments containing high-risk characteristics such as volatile income and asset items.  Examples of risk groups are pensioners who have not had their income and assets reviewed for a number of years or assessments with high-risk property that has not been revalued for many years.

A specific review is an event-based, department-initiated review, based on anticipated or known changes to a pensioner's personal or financial circumstances, likely to impact on the rate of pension.

Examples include:

  • earnings review
  • review of circumstances following notification of a changed address
  • post-bereavement review

The Claims Management System (CMS) is a part of the mainframe computer system. It is used to track Income Support and Veterans' Compensation case processing and may be used to identify:

  • the classification type of a case (eg claims and reviews)
  • the markout of the person processing the case
  • the date the case was received
  • current processing stage of the case and case/client activities
  • particular attributes of a case, (eg trust review or change of address, CCPS auto payment)
  • current case/client activities. This allows for staff who do not have CCPS access to view client case activities (eg VAN Staff)

Further information about CMS is available on the following intranet pages:





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