Summary table
The following table summarises the circumstances when a full (standard), modified or no proof of identity (POI) check is required for a veterans' compensation claim:
If the application received is for a...
| Then the level of POI check required is...
Clients eligible for MyService will have their POI verified automatically by the system |
DRCA or MRCA claim for liability or VEA claim for Disability Compensation Payment (DVA cleanskin - ie no previous DVA claim or payment) | Full POI |
DRCA or MRCA claim for compensation for death or VEA claim for war widow(er)'s pension and orphans pension* (DVA cleanskin - i.e. no previous DVA claim or payment) | Full POI |
DRCA or MRCA claim for liability of VEA claim for Disability Compensation Payment
|
|
VEA supplementary benefits to non-veterans e.g. loss of earnings allowance for a travelling attendant | Full POI |
DRCA or MRCA claim for liability or VEA claim for Disability Compensation Payment – already receiving VEA Disability Compensation Payment, an income support payment from DVA, MRCA or DRCA incapacity payments, ongoing MRCA periodic PI payments (including veterans, MRCA or DRCA supplement) | No POI |
DRCA or MRCA claim for compensation for death or VEA claim for war widow(er)'s pension – already receiving VEA Disability Compensation Payment, an income support payment from DVA, MRCA or DRCA incapacity payments, MRCA ongoing periodic PI payments (including veterans, MRCA or DRCA supplement) | No POI |
Application for increase in VEA Disability Compensation Payment (i.e. already a known client of DVA and in receipt of regular DVA payments) | No POI |
Claim for VEA war widow(er)'s pension and already receiving service pension or orphan's pension – (i.e. already a known client of DVA and in receipt of regular DVA payments) | No POI |
DRCA or MRCA claim for benefit (i.e. incapacity, permanent impairment, household services or attendant care). Client not in receipt of any other payment from DVA.
|
|
| DRCA or MRCA claim for benefit (ie incapacity, permanent impairment, household services or attendant care) - already receiving VEA Disability Compensation Payment, income support payment from DVA, MRCA/DRCA incapacity payments or ongoing MRCA periodic PI (including veterans, MRCA or DRCA supplement) | No POI |
*for a child between 5 and 18 years of age, a certified true copy of the full birth certificate showing the names of both parents, and evidence of enrolment in full time education. For a child 18 years of age or over, full POI).
Note 1: A POI check for current serving members, reservists and trainees who hold a current, valid purple or orange ADF ID card can be performed using the streamlined process available to these clients and detailed elsewhere in the CLIK proof of identity policy library.
Note 2: Eligible clients who submit their claims via MyService will have their POI verified by the system at the time of creating their account. Additional POI checks are not required.
Note 3: POI is automatically established for current and former serving members who have joined the permanent forces or commenced a period of Continuous Full-time Service from 1 January 2016 and/or separated from 27 July 2016. This is detailed elsewhere in the CLIK proof of identity policy library.
Circumstances that warrant non-standard POI consideration are detailed in the CLIK proof of identity policy library at Chapter 2.2.4.