8.4.1.1 — If a department (e.g. DVA or Centrelink) is requested to recover an overpayment incurred under another department's legislation, then that department acts only as an agent under instruction from the department responsible for raising the overpayment. For example, an overpayment has been raised by DVA against a debtor. The debtor is no longer in receipt of a pension from DVA, but is now in payment with Centrelink. DVA, being the responsible department, may request Centrelink to act as agent and to recover the debt by deductions from any Centrelink benefit being paid.
8.4.1.2 — If the agent is unable to implement deductions for any reason, the responsible department should be advised:
8.4.1.3 — The responsible department should then withdraw its request and resubmit it at a later date. This should occur where there are no changes in the debtor's circumstances which would enable recovery by other means (e.g. a request will not be necessary if DVA granted the debtor a pension before Centrelink was able to initiate withholdings from their benefit).
8.4.1.4 — The responsible department will:
8.4.1.5 — The responsible agent will:
Links
[1] https://clik.dva.gov.au/user/login?destination=comment/reply/24114%23comment-form