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Proof of Identity Check – Income Support
The following table summarises the circumstances when a full, modified or no proof of identity (POI) check is required for claim for an income support payment.
If the application received is for a...
Then the level of POI check required is...
Claim for service pension (cleanskin)
claim for partner service pension
Claim for Commonwealth Seniors Health Card (CSHC) (cleanskin)
Claim for Gold Card (cleanskin)
Claim for Repatriation Pharmaceutical Benefits Card (Orange Card) (cleanskin)
Re-claim for service pension - more than 12 months after cancellation and not in receipt of any other DVA payment. Full POI has been previously provided to DVA.
Caim for service pension – disability pension or veterans supplement already in payment, if the claimant has not been in contact with DVA for a number of years, or a full POI check has not previously been conducted
Re-claim for service pension – within 12 months of cancellation and not in receipt of any other DVA payment. Full POI has previously been provided to DVA.
Claim for CSHC (non cleanskin) if the claimant has not been in contact with DVA for a number of years, or a full POI check has not previously been conducted
Current Centrelink customer, transferring to a DVA income support payment, where POI documentation has not previously been provided to DVA or where the person does not currently receive any payments from DVA
Current Centrelink age pension customer, already receiving disability pension from DVA and transferring age pension payments to DVA. Full POI check has previously been conducted by either DVA or Centrelink as part of the claims process.
Pension bonus scheme registration
Qualifying service claim
Claim for income support supplement
Defence Force Income Support Allowance (DFISA) (as DFISA is not a claimable payment)
Note: If the current Centrelink customer is a member of a couple and a full POI check has already been conducted on the non-veteran partner as part of the Centrelink claims process, then no POI is required for the partner. This is because their identity has already been established. If a full POI check was not conducted by Centrelink, then a modified POI check will be required for the non-veteran partner as part of the transfer process.
Note: POI is automatically established for current and former serving members who have joined the permanent forces or commenced a period of Continuous Full-time Service from 1 January 2016 and/or separated from 27 July 2016. This is detailed elsewhere in the CLIK proof of identity policy library.
Note: A POI check for current serving members, reservists and trainees who hold a current, valid purple or orange ADF ID card can be performed using the streamlined process available to these clients and detailed elsewhere in the CLIK proof of identity policy library.
Note: Eligible clients who submit their claims via MyService will have their POI verified by the system at the time of creating their account. Additional POI checks are not required.