Proof of Identity Check – Income Support | Compensation and Support Policy Library, Part 2 Applying for a Pension, 2.2 Proof of Identity, 2.2.2 Establishing Proof of Identity or Relationship to a Veteran

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Proof of Identity Check – Income Support

Document
Last amended 
11 December 2017
Summary table

The following table summarises the circumstances when a full, modified or no proof of identity (POI) check is required for claim for an income support payment.

If the application received is for a...    

 

Then the level of POI check required is...    

 

Claim for service pension (cleanskin)

Full POI

claim for partner service pension

Full POI

Claim for Commonwealth Seniors Health Card (CSHC) (cleanskin)

Full POI

Claim for Gold Card (cleanskin)

Full POI

Claim for Repatriation Pharmaceutical Benefits Card (Orange Card) (cleanskin)

Full POI

Re-claim for service pension - more than 12 months after cancellation and not in receipt of any other DVA payment. Full POI has been previously provided to DVA.

Modified POI

Caim for service pension – disability pension or veterans supplement already in payment, if the claimant has not been in contact with DVA for a number of years, or a full POI check has not previously been conducted

Modified POI

Re-claim for service pension – within 12 months of cancellation and not in receipt of any other DVA payment. Full POI has previously been provided to DVA.

No POI

Claim for CSHC (non cleanskin) if the claimant has not been in contact with DVA for a number of years, or a full POI check has not previously been conducted

Modified POI

Current Centrelink customer, transferring to a DVA income support payment, where POI documentation has not previously been provided to DVA or where the person does not currently receive any payments from DVA

Modified POI

Current Centrelink age pension customer, already receiving disability pension from DVA and transferring age pension payments to DVA. Full POI check has previously been conducted by either DVA or Centrelink as part of the claims process.

No POI

Pension bonus scheme registration    

 

No POI

Qualifying service claim

No POI

Claim for income support supplement

No POI

Defence Force Income Support Allowance (DFISA) (as DFISA is not a claimable payment)

No POI

Note: If the current Centrelink customer is a member of a couple and a full POI check has already been conducted on the non-veteran partner as part of the Centrelink claims process, then no POI is required for the partner. This is because their identity has already been established. If a full POI check was not conducted by Centrelink, then a modified POI check will be required for the non-veteran partner as part of the transfer process.

Note: POI is automatically established for current and former serving members who have joined the permanent forces or commenced a period of Continuous Full-time Service from 1 January 2016 and/or separated from 27 July 2016.  This is detailed elsewhere in the CLIK proof of identity policy library.

Note: A POI check for current serving members, reservists and trainees who hold a current, valid purple or orange ADF ID card can be performed using the streamlined process available to these clients and detailed elsewhere in the CLIK proof of identity policy library.

Note: Eligible clients who submit their claims via MyService will have their POI verified by the system at the time of creating their account. Additional POI checks are not required.