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Lodgement of a Claim
A person who wants to make a claim for a pension or to establish qualifying service must lodge a proper claim for that pension or qualifying service determination.
Initial claim or incorrect claim
If a person makes a claim for a service pension, income support supplement, disability pension or dependant’s pension that is not a proper claim it can be regarded as an Initial (or informal) claim.
Section 36B(2) VEA - age service pension
Section 37B(2) VEA - invalidity service pension
Section 38B(2) VEA - partner service pension
Section 45C(2) VEA - income support supplement
Section 20 VEA - disability and dependants' pensions
Section 21 VEA - increase in disability pension
Section 35D(1) VEA - qualifying service
Section 36F(1) VEA - age service pension
Section 37F(1) VEA - invalidity service pension
Section 38F(1) VEA - partner service pension
Section 45K(1) VEA - income support supplement
Section 14(3) VEA - disability and dependants' pensions
The following are examples of situations where a claim for may be considered to be an Initial Claim:
- written application for pension on other than an approved form,
- written advice of their intention to apply for pension,
- telephone advice of their intention to apply for service pension or ISS.
How is a claim lodged
A claim is considered to be lodged with the Department if it is lodged:
- at an office of the Department in Australia,
- electronically via:
- the Department's Online Claim Lodgement system, or
- to nominated facsimile machines
- at a place approved for this purpose by the Commission, or
- with a person approved for this purpose by the Commission.
A claim is considered to be lodged on the day it is received at one of the above places.
Electronic lodgement of claims
Claims and applications forwarded to the Department through the DVA website and by facsimile machine may be acceptable as being valid claims.
The provisions in the VEA for lodgement of claims and applications authorise the Repatriation Commission to approve the manner in which claim forms and applications may be transmitted electronically. The Commission has approved, by legislative instrument, an extensive range of claims, applications, requests and other documents as acceptable if lodged by facsimile machine. A limited range of claim forms is currently acceptable if lodged over the DVA website through MyAccount or DVA's Online Claim Lodgement system. The approved electronic address is the DVA Uniform Resource Locator (URL).
The claims and applications lodged electronically are outlined in the Veterans' Entitlements (Electronic Lodgement Approval) Instrument 2014 (Instrument 2014 No.R33).
This Instrument covering the approved method, and addresses, for electronic lodgement is being progressively reviewed and updated, as each Implementation Phase of the Choice and Maintainability in Veterans' Services (CMVS) Program is rolled out.
Incomplete or unsigned claim forms
Where a lodged form is incomplete or unsigned, the original claim form should be returned to the claimant via certified/registered mail. This should be accompanied by a request that missing information or signatures be provided, and the form returned to the Department. Full copies should be retained by the Department in case the form is misplaced or lost and to allow comparison once the completed original is received.
Staff should not alter lodged and signed original claim forms in any way, as they may be required later as evidence in proceedings.