There are several circumstances where a claimant may be known to a staff member.
These could include, but not be limited to, the following examples:
If any of the above circumstances arise, the DVA staff member must declare his or her knowledge of a claimant, and then the local manager should assess the circumstances to determine whether or not the claim should be sent interstate for processing.
Links
[1] https://clik.dva.gov.au/user/login?destination=comment/reply/21106%23comment-form