Military Rehabilitation and Compensation Commission has a Quality Assurance and Performance Improvement Program (QAPIP) to ensure that the Quality Assurance practices used in the MRCC are the most effective in dealing with the compensation claims and rehabilitation caseload of the MRCC. This will result in delivery of services to injured service personnel and their families (our major clients) in the most effective manner possible. The QAPIP will:
In summary, the QAPIP should be viewed as an opportunity to improve the quality of decisions made in relation to compensation claims (including those involving rehabilitation) and to improve our practices to ensure the best possible service to our clients.
Links
[1] https://clik.dva.gov.au/user/login?destination=node/19562%23comment-form