Following the determination of the final claim for a mental health condition, Veteran Payment will continue for 42 days (6 weeks), or until an alternative payment is in place, for example, incapacity payments. In special circumstances, this 42 day period may be extended by the Commission.
Special circumstances include:
Once a liability claim is accepted the rehabilitation case should be transferred to the business as usual (BAU) process. This will not require a new R&C ISH claim, but the following steps need to be done:
If the client’s claim for liability is not accepted, then the rehabilitation provider will be expected to assist transition the client to another service(s) that will assist the client. The Veteran Payment can continue for up to 6 weeks after the decision to not accept liability has been made.