7.4.1.1 — The debtor must be advised of the debt. This is referred to as the 'First Debt Notification Notice'. (If both veteran and partner have incurred an overpayment, they must be advised separately). The letter advises the debtor that the overpayment investigation has been completed and a debt has been raised. This may be in the form of a daily advice sent to the debtor following a pensioner initiated review that has resulted in an overpayment being raised.
7.4.1.2 — This letter must include:
Note:First Debt Notification Notice templates may be obtained by accessing the departmental Y: Drive Income Support Review of Overpayment Letters Folder Y:\97 Templates\IS ROOLS Letter Templates (Non MetaFrame users), or Y:\Application (MetaFrame users).
7.4.1.3 — Generally, it may be sufficient to provide the debtor with a brief explanation regarding the calculation of the overpayment, and a description of how the overpayment was calculated. In these circumstances it would be appropriate to advise the debtor that the full calculations are available if required. However, in complex situations it may be suitable to provide full calculations of the overpaid amount to allow the debtor to reconcile the debt with their personal records. Calculations should be expressed in fortnightly amounts, to allow the pensioner to reconcile the overpayment calculation with their financial statements.
7.4.1.4 — The repayment advice form (D2719) records the debtor's details and is used by the Receiver of Public Moneys (RPM) office and the Overpayment Management Unit (OMU) for processing the repayment. It is completed by the debtor and returned with their payment. Additionally the debtors may use the form to request a receipt of payment.
7.4.1.5 — If the debtor rings and requests an interview, a home visit may be appropriate. If there has been no response from the debtor after the 28 days has elapsed, a further notice may be issued. (refer to this manual's Section 7.6.2.2)
Links
[1] https://clik.dva.gov.au/user/login?destination=comment/reply/24068%23comment-form
[2] https://clik.dva.gov.au/user/login?destination=comment/reply/24136%23comment-form