Request a report from a historical researcher, taking care to follow the procedures set out in DI C11/2005 [2]. The claimant and/or their representative should be informed that a research report will be sought.
A claimant must be given an opportunity to respond to the contents of any report received (Right of Reply) before the claim can be refused on that basis.
Links
[1] https://clik.dva.gov.au/user/login?destination=node/21507%23comment-form
[2] https://clik.dva.gov.au/compensation-and-support-reference-library/departmental-instructions/2005/c112005-use-researchers-and-research-reports