There are several circumstances where processing a claim for compensation could give rise to a real or perceived conflict of interest.
These include, but are not limited to:
Where clients receive a range of services from a rehabilitation service provider, it is important that no conflict of interest arises (refer to section 13.2.7 [6] of this guide).
Links
[1] https://clik.dva.gov.au/user/login?destination=comment/reply/21107%23comment-form
[2] https://clik.dva.gov.au/rehabilitation-policy-library/13-rights-and-obligations/132-claimant-and-delegate-responsibilities-and-conflict-interest/1323-claims-dva-staff-who-are-also-clients-or-potential-clients-dva
[3] https://clik.dva.gov.au/rehabilitation-library/13-rights-and-obligations/132-claimant-and-delegate-responsibilities-and-conflict-interest/1324-claims-family-members-dva-staff
[4] https://clik.dva.gov.au/rehabilitation-library/13-rights-and-obligations/132-claimant-and-delegate-responsibilities-and-conflict-interest/1325-claimant-known-dva-staff-member
[5] https://clik.dva.gov.au/rehabilitation-library/13-rights-and-obligations/132-claimant-and-delegate-responsibilities-and-conflict-interest/1326-other-possible-conflict-interest
[6] https://clik.dva.gov.au/rehabilitation-library/13-rights-and-obligations/132-claimant-and-delegate-responsibilities-and-conflict-interest/1327-conflict-interest-issues-rehabilitation-service-providers