Upon receipt of a request for transfer to another State or a notification of change of address to another State or region, the following procedures are to be followed. If the client has an undetermined claim they are to be advised that the claim will be fully investigated and a determination made prior to the claim being transferred. The client is to be kept informed of the action taken on the claim and advised in writing when the claim is transferred.
When transferring the claim the following action is to be taken:
On receipt of the transferred claim, the receiving RCG site is to undertake the following action:
All files that are being moved between RCG offices have to be sent via the appropriate file transfer procedures for dispatch in the first available overnight bag.
TRIM will be utilised to record the RCG Office in which the file is located.
Links
[1] https://clik.dva.gov.au/user/login?destination=node/20393%23comment-form