Before I can issue you with a Certificate of Entitlement, I must obtain confirmation of {Mr/Mrs Surname}'s service from the Department of Defence. This may take about two weeks. In the meantime, you should not enter into any binding commitment on the assumption that {Mr/Mrs Surname} is eligible.
You may assist the processing of your application by providing a copy of {Mr/Mrs Surname}'s Discharge Certificate/Certificate of Service or other documentary evidence of his/her service.
Links
[1] https://clik.dva.gov.au/user/login?destination=node/18408%23comment-form