The importance of a high level of accuracy of data entry cannot be overstated.  Complete and accurate data is crucial to decision-making in respect of insurance/loan clients and to decision-making in respect of Management analysis (performance and policy options).  All  officers should ensure all information is keyed in with the highest possible degree of accuracy.  Every opportunity should be taken to update/correct existing data (eg when actioning transfers, portability and paper file examination).

Various Management Reports are available.  The data in some of these reports will be used in the Department of Veterans' Affairs Annual Report to Parliament.  Within the Department data will be sought by the Secretary and other levels of Management.  Other Departments such as the Department of Finance and the Department of Defence also require accurate and timely data on the operations of DSH. The various reports are accessed from the “Application” menu at the top of the CELS screen.  You first need to select a client and then go to “Application” screen.