Last amended: 25 September 2013
HOME SUPPORT LOAN PROCESSING GUIDE
The processing steps in CELS are the same as the existing standards and input for an Initial Advance with the exceptions of linking a spouse where ownership is as joint tenants, and of completing the Ownership Details screen (CofE is issued in eligible applicant's name only.
If you have to create applicant as a new client you should try and establish previous assistance details to ensure that client does not have a “Further Advance” entitlement and use original file number rather than generate a new one. (see subsequent “Previous Assistance” section).
Check for DSH eligibility first. If the applicant is not DSH eligible, check for VEA eligibility.
Where the person is eligible under the DSH Act, these details should be inserted in the usual manner.
For clients who are only VEA eligible, use :-
If the |
Branch of Service |
use |
Type of Service |
is |
UN Police Force |
Peacekeeping |
|
is |
any other branch on the list |
VEA Client |
"VEA client" should be used if applicant is an eligible veteran only to distinguish the client's service as different from DSH eligibility. DSH misconduct declines will generally also be a “VEA Client” for HSL purposes.
Where the client self-identifies a previous WSH/DSH loan that will have no portability, it will not normally be necessary to complete a full Previous Assistance check. The details provided should be recorded in Previous Assistance.
If portability may exist, a check of previous assistance is warranted. Full details should be recorded on receipt.
Most of the Application Processing follows current protocols.
There are some Purposes & Approved Purposes specific to the HSL.
Ownership Details
Ownership fields should not be completed.
For the initial Home Support Loan, the Certificate of Entitlement will have set defaults for the loan amount of $10,000 and a term of 25 years. You cannot amend these. Only Special Information will need to be inserted when required. This may include type of ownership - names of other owners, assignment particulars, or details of an unusual approved purpose.
For a top-up, or for a further Home Support Loan when the maximum $10,000 has not already been advanced, the loan amount and term fields will be “unlocked” to permit insertion of the relevant amount and term.
MARCH 2003
Links
[1] https://clik.dva.gov.au/user/login?destination=node/18085%23comment-form
[2] https://clik.dva.gov.au/user/login?destination=node/18113%23comment-form
[3] https://clik.dva.gov.au/user/login?destination=node/18197%23comment-form
[4] https://clik.dva.gov.au/user/login?destination=node/18557%23comment-form
[5] https://clik.dva.gov.au/user/login?destination=node/18168%23comment-form
[6] https://clik.dva.gov.au/user/login?destination=node/18415%23comment-form
[7] https://clik.dva.gov.au/user/login?destination=node/18533%23comment-form
[8] https://clik.dva.gov.au/user/login?destination=node/18093%23comment-form