This chapter covers the policy for reviews and appeals for income support and veterans' compensation issues. The chapter also provides information on administrative investigations by the Commonwealth Ombudsman and an explanation of the information accessible under the Freedom of Information (FOI) legislation.
Reviews and Appeals
Chapter 3.1 Service Pension Eligibility [3]
Chapter 3.2 Income Support Supplement (ISS) Eligibility [4]
Chapter 4.1 Disability Compensation Payment Eligibility [5]
Chapter 4.2 War Widow's/Widower's Pension Eligibility [6]
Chapter 5.7 Commonwealth Seniors Health Card (CSHC) [7]
A person who is dissatisfied with a decision made by a delegate [11] of the Commission [11] in relation to certain claims for a pension, entitlement to veteran payment or reassessment of a rate of pension or payment, may apply for a review of that decision. This is referred to as a "right of review". A written notice of the making of the decision and of the right of the person to have the decision reviewed must be provided to the person.
The VEA [11] provides review procedures for veterans [11], current and former members of the ADF and their partners and widows [11] who wish to appeal against decisions concerning:
The first level of review on issues concerning service pension, veteran payment, income support supplement or supplementary benefits is to a delegate of the Repatriation Commission [11]
More ? [12]
Under the Freedom of Information Act 1982 a person may seek access to information in documentary form in the possession of DVA [11], including those relating to a decision which adversely affects their interests (or has the potential to do so).
More ? [13]
Income Support and Review of Decisions by the Repatriation Commission
Section 12.5.2 [14]
Veterans' Compensation Review of Decisions by the Repatriation Commission
Section 12.5.6 [15]
A Delegate of the Commission [11] is a decision-maker who has been delegated authority to exercise the Commission's powers for the administration of pensions under the VEA [11].
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Veterans' Entitlements Act 1986.
For the purposes of Part VI of the VEA [19], a reference to a veteran is taken to be a reference to:
For the purposes of Part VII of the VEA [19], according to subsection 5C(1), veteran means a person (including a deceased person):
A widow is a woman who was:
A service pension is an income support payment broadly equivalent to the social security age and disability support pensions. It may be paid once a veteran or partner has reached the nominated age or is incapacitated for work.
ISS is an income support payment that may be paid to eligible war widows and widowers under the VEA and persons receiving wholly dependent partners' compensation under the MRCA, and who satisfy the means tests. It is an indexed rate, increased twice-yearly in March and September in line with changes to the cost of living and/or average wages. Income Support Supplement (ISS) legislation commenced on 20 March 1995. It is a payment created to replace the ceiling rate income support age, carer, wife and disability support pensions, paid to war widows/widowers by Centrelink.
A Delegate of the Commission [11] is a decision-maker who has been delegated authority to exercise the Commission's powers for the administration of pensions under the VEA [11].
The Department of Veterans' Affairs.
Last Amended: 31 March 2014
This section outlines what decisions on income support matters may be reviewed by the Commission [11][glossary:,:] and the process of review.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
VEA ? [22]
A claimant may seek review of a Commission decision relating to a claim for:
A person can seek review of decisions in relation to assessment of financial situation under the financial hardship provisions, or service pension [11] or income support supplement [11] or veteran payment.
VEA ? [29]
A person who has claimed a CSHC [11] but had that claim rejected, and a person who has had their entitlement to a CSHC cancelled, can request a review of that decision.
More ? [30]
If a request for review contains information that would have caused the delegate [11] to make another decision initially had the additional information been available, there is no need to conduct a formal review of the original decision. This can only be done where the:
VEA ? [31]
Persons who have not claimed or who are not in receipt of a pension, may request a review of certain decisions under the VEA [11]. Decisions, which may be reviewed, are:
Review of Pension Decisions
Section 57 [33] VEA
Commonwealth Seniors Health Cards (CSHC)
Section 118ZS [33] VEA
Qualifying service is one of the criteria used to determine eligibility for certain benefits under the Veterans' Entitlements Act 1986. Refer to section 7A of the VEA [19] for the full defintion.
A service pension is an income support payment broadly equivalent to the social security age and disability support pensions. It may be paid once a veteran or partner has reached the nominated age or is incapacitated for work.
ISS is an income support payment that may be paid to eligible war widows and widowers under the VEA and persons receiving wholly dependent partners' compensation under the MRCA, and who satisfy the means tests. It is an indexed rate, increased twice-yearly in March and September in line with changes to the cost of living and/or average wages. Income Support Supplement (ISS) legislation commenced on 20 March 1995. It is a payment created to replace the ceiling rate income support age, carer, wife and disability support pensions, paid to war widows/widowers by Centrelink.
The CSHC is intended to assist those retirees and other eligible veterans, war widow(er)s and their partners of pension age [11] who fail to qualify for an income support pension from DVA or a pension or benefit from Centrelink. The card entitles the holder to pharmaceuticals listed on the PBS [11] at a concessional rate and seniors supplement [11].
A Delegate of the Commission [11] is a decision-maker who has been delegated authority to exercise the Commission's powers for the administration of pensions under the VEA [11].
Veterans' Entitlements Act 1986.
The CSHC is intended to assist those retirees and other eligible veterans, war widow(er)s and their partners of pension age [11] who fail to qualify for an income support pension from DVA or a pension or benefit from Centrelink. The card entitles the holder to pharmaceuticals listed on the PBS [11] at a concessional rate and seniors supplement [11].
VEA ? [48]
If a person dies after requesting a review the review can be processed in the usual manner. However, action must be taken to identify the legal personal representative of the deceased person. The legal personal representative or “approved” person should be served with a notice of the decision, and may take appropriate action that the person could have taken, such as requesting a further review.
In a case law judgment the AAT [11] concluded that section 126 only has application in those cases where a claim, or an application for a review of a decision, was made but not finalised before the person's death. It does not apply to pension or payment decisions which were not made in response to a course of action by the person while alive. An example is the loss of eligibility for disability compensation payment in the pension instalment period in which death occurred. In these cases, the personal legal representative does not have a right under section 57 to seek a review of the pension or payment decision. An informal reconsideration may however be undertaken, to verify that the correct pension outcome was determined.
VEA ? [49]
If there is no legal personal representative of a deceased appellant, a suitable person will be appointed by the Commission [11] to act on behalf of the deceased.
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
VEA → [53]
A request to the Commission [11] for review of a decision on income support payment or CSHC [11] must:
A person is taken to have been notified of a decision by the Commission [11] when a properly addressed, pre-paid post and posted, letter advising of the decision has been delivered to the claimant. It would be reasonable to allow five working days for delivery of this letter as set out in section 163 of the Evidence Act 1995.
More → [54]
The date of lodgment of an application for review is the date on which the request is received at an office of DVA [11], or an office approved by the Commission or by an officer of the Department in the course of duty away from the office.
In the absence of evidence of the date of receipt, it will be deemed to have been received on the day it would ordinarily have been delivered if posted:
If this information is illegible, the date on the letter itself is used.
If a person requests a review after the allowable three months period, the person must be advised that the time to apply for a review of the decision has expired and possible options available. The following table outlines what action is to be taken with requests for review received after the allowable period.
If service pension, veteran payment or income support supplement | Then the request for review is... |
Was not in payment | Regarded as an informal claim [11] or application for: Service pension [11] Income support supplement [11] Veteran Payment A decision on qualifying service More → [55]
|
Was in payment | Treated as an application for increase in pension or payment and investigated accordingly |
Application for review - Income Support
Section 57A [56] VEA
Application for review - CSHC
Section 118ZS [57] VEA
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
The CSHC is intended to assist those retirees and other eligible veterans, war widow(er)s and their partners of pension age [11] who fail to qualify for an income support pension from DVA or a pension or benefit from Centrelink. The card entitles the holder to pharmaceuticals listed on the PBS [11] at a concessional rate and seniors supplement [11].
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
The Department of Veterans' Affairs.
If a person lodges a claim, which is not a proper claim [11], they may be considered to have made an initial claim. Where this happens, pension may be granted from the date on which the initial claim was made, provided the person subsequently lodges a proper claim:
A service pension is an income support payment broadly equivalent to the social security age and disability support pensions. It may be paid once a veteran or partner has reached the nominated age or is incapacitated for work.
ISS is an income support payment that may be paid to eligible war widows and widowers under the VEA and persons receiving wholly dependent partners' compensation under the MRCA, and who satisfy the means tests. It is an indexed rate, increased twice-yearly in March and September in line with changes to the cost of living and/or average wages. Income Support Supplement (ISS) legislation commenced on 20 March 1995. It is a payment created to replace the ceiling rate income support age, carer, wife and disability support pensions, paid to war widows/widowers by Centrelink.
VEA → [62]
In reviewing a decision, the Commission [11] or its delegate [11] or an authorised person may, although it is rarely done:
VEA → [63]
For income support reviews, decision and statement of reasons must be served on:
That person must also be advised of their right to review by the AAT [11] if appeal rights to the Tribunal are available. An employee of the Department, in writing, will make this service and notification.
VEA → [64]
In providing a statement of reasons to an applicant, DVA [11] must ensure that it does not contain information that, in the opinion of the Commission:
Information will also be classified as confidential if its author and the Commission agree on its confidentiality.
Information of a medical or psychiatric nature may be withheld from the patient because it may affect the well being of the person. Access to the document(s) may be given instead to a medical practitioner nominated by the person making the request. The Determining Officer who reviews the case makes the decision regarding the nature and extent of access to such information.
VEA → [65]
A request for review of a decision relating to income support pension and payment or CSHC [11], may be withdrawn, in writing, at any time prior to determination. Withdrawal of the request does not prevent a person making another request for review of the original decision, provided the subsequent request is received in writing within the original three (3) month limit.
VEA → [66]
The Commission may pay for expenses incurred in the production of certificates, reports or other documents from a medical practitioner, a hospital or similar institution where the person had received medical treatment in cases where, following review of a decision, the Determining Officer:
VEA → [67]
An appellant may claim travel expenses incurred when summoned to attend to give evidence in relation to a review of a decision. An attendant who travels in Australia for the purpose of accompanying the above person is also entitled to reimbursement for travelling expenses.
Person to be notified of decision - Service Pension and ISS
Section 57E [70] VEA
Person to be notified of decision - CSHC
Section 118ZX [71] VEA
Reasons for decision to be given - Section 31 Reviews
Section 34 [72] VEA
Exclusion of confidential information - service pension and ISS
Section 57E(2) [74] VEA
Exclusion of confidential information - CSHC
Section 118ZX(2) [75] VEA
Reasons for decision to be given - Section 31 review
Section 34(3) [76] VEA
Income support pensions and payments
Section 57G [78] VEA
Commonwealth Seniors Health Card (CSHC)
Section 118ZZ [79] VEA
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
A Delegate of the Commission [11] is a decision-maker who has been delegated authority to exercise the Commission's powers for the administration of pensions under the VEA [11].
Administrative Appeals Tribunal.
The Department of Veterans' Affairs.
The CSHC is intended to assist those retirees and other eligible veterans, war widow(er)s and their partners of pension age [11] who fail to qualify for an income support pension from DVA or a pension or benefit from Centrelink. The card entitles the holder to pharmaceuticals listed on the PBS [11] at a concessional rate and seniors supplement [11].
A service pension is an income support payment broadly equivalent to the social security age and disability support pensions. It may be paid once a veteran or partner has reached the nominated age or is incapacitated for work.
ISS is an income support payment that may be paid to eligible war widows and widowers under the VEA and persons receiving wholly dependent partners' compensation under the MRCA, and who satisfy the means tests. It is an indexed rate, increased twice-yearly in March and September in line with changes to the cost of living and/or average wages. Income Support Supplement (ISS) legislation commenced on 20 March 1995. It is a payment created to replace the ceiling rate income support age, carer, wife and disability support pensions, paid to war widows/widowers by Centrelink.
VEA ? [86]
This section outlines what decisions can be reviewed by the Administrative Appeals Tribunal [11] (AAT [11]) and the process of review.
The Administrative Appeals Tribunal is an independent body established by the Administrative Appeals Tribunal Act 1975, which reviews certain administrative decisions of specified Departments and Government agencies. The Tribunal is headed by a judge of the Federal Court of Australia who may sit with other tribunal members who are either judges, lawyers or persons who may possess some experience relevant to the subject of the review.
Administrative Appeals Tribunal.
A person may apply to the AAT [11] for a review of the reviewable decisions where the decision has been reviewed by the delegate of the Commission [11].
More ? [89]
Subsection 29(1) of the Administrative Appeals Tribunal Act 1975 states that the application to the Tribunal may be made in accordance with the prescribed form. While the word 'may' does allow for applications other than on the prescribed form, it is important that the wording of the request adequately conveys that an application for review by the AAT is being sought. The application to the Tribunal for review of a decision must:
VEA ? [91]
The time allowed for lodging an application for review with the AAT is three months from the date the Commission's decision and statement of reasons following a review were served on the applicant. In order to meet the time limit, the AAT must receive the application for review within this time. Any application to the AAT incorrectly forwarded to DVA should immediately be sent to the AAT.
If the three months has expired an applicant can still apply to the AAT for review, but no later than 12 months after the decision was furnished on the applicant. The AAT will then consult with the Repatriation Commission [11] to see if it objects to an extension of time. If the other party to the review does not object, the review proceeds as normal. However, the earliest effective date may differ, if the application for review to the AAT is made out of time. The AAT in granting an application must look at both the reason for the delay and the merit of the application. The Commission rarely objects to the grant of an extension.
Application to AAT - DVA's obligations
12.5.3/DVA's Obligations Towards Application to the Administrative Appeals Tribunal (AAT) [94]
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
VEA → [98]
If an application to the AAT [11] is incorrectly forwarded to DVA [11], the Department must:
The advice to the applicant should stress that DVA [11], in forwarding the application, is acting to assist the applicant and is not an agent of the AAT. Prompt action is vital, as the time limit for lodging an application with the AAT is calculated using the date the application is received by the AAT, not DVA.
More → [99]
When a person lodges an application for review of a decision, the Commission [11] is required by section 37 of the Administrative Appeals Tribunal Act 1975 to provide the Tribunal with documents which contain:
Section 37 of the Administrative Appeals Tribunal Act 1975 stipulates that the time limit for provision of documents to the AAT is:
Unless other arrangements have been made, the provision of documents in qualifying service [11], service pensions [11] and veteran payment matters are handled by the Review teams in the State Offices.
Time limit for applications to the AAT
12.5.3/Applications for Review by the Administrative Appeals Tribunal (AAT) [102]
Administrative Appeals Tribunal.
The Department of Veterans' Affairs.
Administrative Appeals Tribunal.
The Department of Veterans' Affairs.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Qualifying service is one of the criteria used to determine eligibility for certain benefits under the Veterans' Entitlements Act 1986. Refer to section 7A of the VEA [19] for the full defintion.
A service pension is an income support payment broadly equivalent to the social security age and disability support pensions. It may be paid once a veteran or partner has reached the nominated age or is incapacitated for work.
VEA ? [105]
The AAT [11] is required, under the Administrative Appeals Tribunal Act 1975, to conduct proceedings with as little formality and technicality and with as much expedition as possible. There is no requirement for a person to be represented by a member of the legal profession at an appeal and claimants may represent themselves if they wish. The AAT's hearings are generally open to the public, although the hearing can be closed by the AAT to receive confidential information.
The Tribunal generally sits in the capital city nearest to the appellant's home but also sits elsewhere in Australia. Where appropriate, hearings may be conducted using telephone conference facilities.
The Administrative Appeals Tribunal Act 1975, requires the AAT to stand in the shoes of the original decision maker and make a decision taking account of all the evidence that is available up to the date that it hands down its decision. This means that the applicant can bring forward material that was not put to the original decision maker.
When hearing a case, the AAT [11] has the power to:
A decision made by the Commission in accordance with s57 [33] of the VEA of is considered to be a decision made at the primary level, and carries a right of review to the AAT, of which the claimant or pensioner must be informed.
More ? [106]
Decisions of the AAT are not binding on DVA except in the individual case. Delegates must apply the law in the light of the policy laid down by the Repatriation Commission.
VEA ? [107]
Where the application for review has been lodged within the three months time limit, and the AAT:
the effective date of grant or variation cannot be earlier than the date that Commission could have set at the time of its primary determination. The effective date may be later if the application for review is lodged after the expiration of the three months time limit.
Administrative Appeals Tribunal.
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Veterans' Entitlements Act 1986.
A service pension is an income support payment broadly equivalent to the social security age and disability support pensions. It may be paid once a veteran or partner has reached the nominated age or is incapacitated for work.
ISS is an income support payment that may be paid to eligible war widows and widowers under the VEA and persons receiving wholly dependent partners' compensation under the MRCA, and who satisfy the means tests. It is an indexed rate, increased twice-yearly in March and September in line with changes to the cost of living and/or average wages. Income Support Supplement (ISS) legislation commenced on 20 March 1995. It is a payment created to replace the ceiling rate income support age, carer, wife and disability support pensions, paid to war widows/widowers by Centrelink.
The CSHC is intended to assist those retirees and other eligible veterans, war widow(er)s and their partners of pension age [11] who fail to qualify for an income support pension from DVA or a pension or benefit from Centrelink. The card entitles the holder to pharmaceuticals listed on the PBS [11] at a concessional rate and seniors supplement [11].
This section outlines the reviews and appeal process for Income Support cases when the matter is referred to the Federal Court.
Either an applicant or the Commission [11] can appeal to the Federal Court on questions of law. Under the Administrative Appeals Tribunal Act 1975, the AAT [11] may also refer matters involving questions of law to the Federal Court, either:
It should be noted that this rarely happens.
The Administrative Appeals Tribunal Act 1975 requires that an appeal be instituted by lodging the appropriate court documents at the registry of the Federal Court within:
Where an appeal is lodged after 28 days the Court may extend, on application, the time for lodgement. The Court will take into account the merits of the case and the reasons for the delay.
During the 28 day appeal period following notification of an AAT decision (and then 21 days for a Full Federal Court decision following a Federal Court decision) arrears of pension, where possible, should not be paid. If arrears are requested the recipient should be advised in writing that they will be recovered if the Commission is successful on the appeal.
It is rare for the AAT to grant a stay order in favour of the Commission to permit the withholding of arrears. If you consider a stay order may be warranted you should seek advice from the Legal Services Group (LSG) in National Office, Canberra.
It is generally not possible to obtain a stay order from the Federal Court for arrears.
More → [112]
Under this Act a person aggrieved by a decision of the Commission [11] or the Secretary, for which there is no avenue of appeal under the VEA and the AAT Acts, may make an application to the Federal Court. Before considering an application under this Act, the person should consider whether they have exhausted other relevant means of review of the decision.
The grounds which a person can appeal to the Federal Court under this Act are:
A person who is considering an application to the Federal Court under the Administrative Decisions (Judicial Review) Act 1997 for review of a decision, for which other means of review are not available, may request written reasons for the decision in accordance with section 13 of the Administrative Decisions (Judicial Review) Act 1997. Reasons must be given as soon as practicable, in any case, within 28 days of the person who made the decision receiving the request.
There is no prescribed form of words to be used by the person requesting the reasons under the Administrative Decisions (Judicial Review) Act. Words that adequately convey the request will suffice, even if they do not refer to the Administrative Decisions (Judicial Review) Act 1997.
A request shall be treated as an Administrative Decisions (Judicial Review) request if it:
Officers should be alert to the possibility that a request may be contained within the correspondence they receive.
Administrative Decisions (Judicial Review) Act 1977
http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401392?OpenDocument [113]
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
A person who is dissatisfied with a decision made by a delegate [11] of the Commission [11] in relation to certain claims for a pension or reassessment of a rate of pension may apply for a review of that decision. This is referred to as a "right of review".
The VEA [11] provides review procedures for veterans [11], eligible Defence personnel and widows [11] who wish to appeal against decisions concerning:
For matters regarding Disability Compensation Payment [11], war widow(er)'s pension [11], or attendant allowance [11], section 31 [124] VEA allows the Commission to intervene at its discretion to vary initial decisions where there are grounds for doing so. A claimant/applicant dissatisfied with a decision on Disability Compensation Payment, war widow(er)'s pension or attendance allowance may also seek a review under section 31. This review may be requested at the same time as making an application for review by the Veterans' Review Board [11] [glossary:(:]VRB [11][glossary:):] (see below). The first level of review for supplementary benefits is to a delegate of the Repatriation Commission. Subsequent review is by the Administrative Appeals Tribunal.
More → [125]
In addition to a section 31 review applicants may seek review by the VRB [11] which is an independent statutory body specifically established to review decisions of this kind.
More → [126]
If a review by the VRB on veterans' compensation issues does not resolve the matter the applicant has an option of an application for review to the Federal AAT [11]. Applications for review may also be made to the AAT following review by the Commission for:
Beyond the AAT, appeals can be made through the Federal Court system on issues of law. Either the applicant or the Commission may appeal to the Federal and High Courts if it considers that a decision made by the AAT is not in accordance with the VEA [11]. The AAT can also refer matters on errors of law to the Federal Court (although this rarely occurs).
More → [128]
Under the Freedom of Information Act 1982 a person may seek access to information in documentary form in the possession of DVA [11], including those relating to a decision which adversely affects their interests (or has the potential to do so).
More → [129]
A Delegate of the Commission [11] is a decision-maker who has been delegated authority to exercise the Commission's powers for the administration of pensions under the VEA [11].
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Veterans' Entitlements Act 1986.
For the purposes of Part VI of the VEA [19], a reference to a veteran is taken to be a reference to:
For the purposes of Part VII of the VEA [19], according to subsection 5C(1), veteran means a person (including a deceased person):
A widow is a woman who was:
Disability compensation payment (known before 2022 as disability pension), for the purposes of service pension, income support supplement and veteran payment, means:
Please note that the Disability Compensation Payment is legally a pension by way of compensation under the VEA so that concessional benefits under state, territory and local government legislation to pensioners/pensions under the VEA are not denied.
A form of pension that is paid to the partner of a veteran where the veteran has died as a result of war service or eligible Defence Service [11]. War widow's/widower's pension is also paid to the partner of a veteran whose death was not war caused if the veteran was a ex-prisoner of war or if the veteran was receiving Extreme Disablement Adjustment (EDA) Rate [11], Special Rate (T&PI) [11] or a rate increased in respect of certain war-caused injury or disease.
Disability compensation payment (known before 2022 as disability pension), for the purposes of service pension, income support supplement and veteran payment, means:
Please note that the Disability Compensation Payment is legally a pension by way of compensation under the VEA so that concessional benefits under state, territory and local government legislation to pensioners/pensions under the VEA are not denied.
A form of pension that is paid to the partner of a veteran where the veteran has died as a result of war service or eligible Defence Service [11]. War widow's/widower's pension is also paid to the partner of a veteran whose death was not war caused if the veteran was a ex-prisoner of war or if the veteran was receiving Extreme Disablement Adjustment (EDA) Rate [11], Special Rate (T&PI) [11] or a rate increased in respect of certain war-caused injury or disease.
The purpose of attendant allowance is to assist eligible Veterans [151], Members of the Forces [152], or a Member of a Peacekeeping Force [153]with the cost of an attendant to help with such things as feeding, bathing, dressing and other activities of daily living. The allowance is paid to the veteran and not the attendant.
To be eligible for attendant allowance the person must be in receipt of a Disability Compensation Payment [11] for Incapacity [154]for a war-caused or defence-caused injury or Disease [155]that severely affects a persons' ability to care for themselves. Attendant allowance is payable at a higher or a lower rate depending on the type of Injury [156]or disease accepted under the Veterans' Entitlements Act.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
Administrative Appeals Tribunal.
Veterans' Entitlements Act 1986.
The Department of Veterans' Affairs.
This section outlines what decisions on income support and veterans' compensation matters may be reviewed by the Commission [11][glossary:,:] and the process of review.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
VEA ? [159]
A claimant may seek review of a Commission decision relating to a claim for:
If a request for review contains information that would have caused the delegate [11] to make a different decision initially, had the additional information been available, there is no need to conduct a formal review of the original decision. This can only be done where the:
VEA ? [162]
Persons who have not claimed or who are not in receipt of a pension, may request a review of certain decisions under the VEA [11]. Decisions which may be reviewed are:
Commonwealth Seniors Health Card (CSHC)
Section 118ZS [33] VEA
Attendant Allowance
Section 135(1) [33] VEA
A Delegate of the Commission [11] is a decision-maker who has been delegated authority to exercise the Commission's powers for the administration of pensions under the VEA [11].
Veterans' Entitlements Act 1986.
The purpose of attendant allowance is to assist eligible Veterans [151], Members of the Forces [152], or a Member of a Peacekeeping Force [153]with the cost of an attendant to help with such things as feeding, bathing, dressing and other activities of daily living. The allowance is paid to the veteran and not the attendant.
To be eligible for attendant allowance the person must be in receipt of a Disability Compensation Payment [11] for Incapacity [154]for a war-caused or defence-caused injury or Disease [155]that severely affects a persons' ability to care for themselves. Attendant allowance is payable at a higher or a lower rate depending on the type of Injury [156]or disease accepted under the Veterans' Entitlements Act.
The CSHC is intended to assist those retirees and other eligible veterans, war widow(er)s and their partners of pension age [11] who fail to qualify for an income support pension from DVA or a pension or benefit from Centrelink. The card entitles the holder to pharmaceuticals listed on the PBS [11] at a concessional rate and seniors supplement [11].
VEA → [172]
The Commission [11] can review its own decisions on veterans' compensation pensions or attendant allowance under section 31 [124] in the VEA [11]. This is a relatively quick and informal review process.
The Commission can review any decision that the VRB [11] or AAT [11] is able to review (with the person's consent in the case of AAT Review), provided that:
It is not the usual practice of the Commission to have a matter before the AAT referred back for section 31 review.
More → [173]
The Commission can review decisions under section 31 without a request from the pensioner in certain circumstances. These include:
Applicants may seek review under both section 31 and from the VRB if they wish to do so. A decision made under section 31 does not remove the right of the applicant to proceed to a VRB hearing on the matter, but in many instances this will be unnecessary. To protect later review rights of the claimant, a VRB application is sought at the same time as the section 31 application.
VEA → [178]
Whether the Commission [11] conducts a section 31 review is at the Commission's discretion. If the Commission refuses or fails to review a decision under section 31, neither the VRB [11] nor the AAT can review that refusal or failure to review.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Veterans' Entitlements Act 1986.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
VEA ? [192]
If a person dies after requesting a review, the review can be processed in the usual manner. However, action must be taken to identify the legal personal representative of the deceased person. The legal personal representative or “approved” person should be served with a notice of the decision, and may take appropriate action that the person could have taken, such as requesting a further review.
VEA ? [193]
If there is no legal personal representative of a deceased appellant, a suitable person will be appointed by the Commission [11] to act on behalf of the deceased.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
A person is taken to have been notified of a decision by the Commission [11] when a properly addressed, pre-paid post and posted, letter advising of the decision has been delivered to the claimant. It would be reasonable to allow five working days for delivery of this letter as set out in section 163 of the Evidence Act 1995.
The date of lodgment of an application for review is the date on which the request is received at an office of DVA [11] or an office approved by Commission [11], or by an officer of the Department in the course of duty away from the office.
In the absence of evidence of the date of receipt, it will be deemed to have been received on the day it would ordinarily have been delivered if posted:
If this information is illegible, the date on the letter itself is used.
If a person requests a review after the allowable three months period, the person must be advised that the time to apply for a review of the decision has expired and possible options available.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
The Department of Veterans' Affairs.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
VEA ? [198]
In reviewing a decision, the Commission [11] or its delegate [11] or an authorised person may, although it is rarely done:
The Commission may not require them to give evidence or produce documents.
VEA ? [199]
That person must also be advised of their right to review by the AAT [11] if appeal rights to the Tribunal are available. An employee of the Department, in writing, will make this service and notification.
In the case of a section 31 review, the decision and statement of reasons must be served on:
VEA ? [200]
In providing a statement of reasons to an applicant, DVA must ensure that it does not contain information that, in the opinion of the Commission:
Information will also be classified as confidential if its author and the Commission agree on its confidentiality.
Information of a medical or psychiatric nature may be withheld from the patient because it may affect the well-being of the person. Access to the document(s) may be given instead to a medical practitioner nominated by the person making the request. The Determining Officer who reviews the case makes the decision regarding the nature and extent of access to such information.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
A Delegate of the Commission [11] is a decision-maker who has been delegated authority to exercise the Commission's powers for the administration of pensions under the VEA [11].
Administrative Appeals Tribunal.
This section outlines what decisions on veterans' compensation matters can be reviewed by the Veterans' Review Board [11] [glossary:(:]VRB [11][glossary:),:] and the process of review.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
VEA → [206]
A person may appeal against the following decisions to the VRB [11]:
Aspects of a decision on a claim for Disability Compensation Payment that may be reviewed are:
If unhappy with VRB decision a claimant or applicant may then appeal to the AAT [11].
More → [209]
VEA → [210]
After application to the VRB is made, the Commission [11] may exercise its discretion to review its decision under s31 [124] of the VEA, and may:
In such a case, the person may request that the VRB review the:
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
Disability compensation payment (known before 2022 as disability pension), for the purposes of service pension, income support supplement and veteran payment, means:
Please note that the Disability Compensation Payment is legally a pension by way of compensation under the VEA so that concessional benefits under state, territory and local government legislation to pensioners/pensions under the VEA are not denied.
A form of pension that is paid to the partner of a veteran where the veteran has died as a result of war service or eligible Defence Service [11]. War widow's/widower's pension is also paid to the partner of a veteran whose death was not war caused if the veteran was a ex-prisoner of war or if the veteran was receiving Extreme Disablement Adjustment (EDA) Rate [11], Special Rate (T&PI) [11] or a rate increased in respect of certain war-caused injury or disease.
A dependant of a veteran (including a deceased veteran) is:
The purpose of attendant allowance is to assist eligible Veterans [151], Members of the Forces [152], or a Member of a Peacekeeping Force [153]with the cost of an attendant to help with such things as feeding, bathing, dressing and other activities of daily living. The allowance is paid to the veteran and not the attendant.
To be eligible for attendant allowance the person must be in receipt of a Disability Compensation Payment [11] for Incapacity [154]for a war-caused or defence-caused injury or Disease [155]that severely affects a persons' ability to care for themselves. Attendant allowance is payable at a higher or a lower rate depending on the type of Injury [156]or disease accepted under the Veterans' Entitlements Act.
Disability compensation payment (known before 2022 as disability pension), for the purposes of service pension, income support supplement and veteran payment, means:
Please note that the Disability Compensation Payment is legally a pension by way of compensation under the VEA so that concessional benefits under state, territory and local government legislation to pensioners/pensions under the VEA are not denied.
Veterans' Entitlements Act 1986.
For the purposes of Part VI of the VEA [19], a reference to a veteran is taken to be a reference to:
For the purposes of Part VII of the VEA [19], according to subsection 5C(1), veteran means a person (including a deceased person):
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
VEA ? [221]
A request to the VRB [11] for a review of a decision must be:
VEA ? [226]
An application relating to a pension granted to, or claimed for a veteran or dependant of a deceased veteran may be made by:
VEA ? [227]
A review hearing must take place within the standard review period of 2 years after the date on which the application was received at an office of DVA [11]. An extension may be granted for 3 months in certain circumstances. The extended review period is 3 months from the day on which the applicant is given the extension notice. At the end of the applicable review period, the VRB [11] provides the applicant with a written notice to the applicant requesting that they provide a written statement within 28 days stating:
If the statement is not provided, or does not contain a reasonable explanation for not being ready, the VRB may dismiss the application.
VEA ? [228]
An applicant may withdraw their application to the VRB for review:
Withdrawal of an application does not prevent the person from making another application within the allowed time for a review.
Power to dismiss application - initial consideration
Section 155AA [33] VEA
Power to dismiss application - subsequent consideration
Section 155AB [33] VEA
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
For the purposes of Part VI of the VEA [19], a reference to a veteran is taken to be a reference to:
For the purposes of Part VII of the VEA [19], according to subsection 5C(1), veteran means a person (including a deceased person):
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
The Department of Veterans' Affairs.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
VEA ? [238]
The VRB [11] holds a hearing to review every case. The applicant may choose to be represented at the hearing, at their own expense, by anyone other than a legal practitioner or a person legally qualified. A legal practitioner may help the applicant prepare their case prior to the hearing. As a matter of policy the Commission [11] does not appear at the VRB [11][glossary:.:]
VEA ? [239]
When an application for review is made, the Secretary will prepare a report of evidence that was considered by the delegate when the claim was determined. In doing so, the Commission may decide to conduct its own review of the decision under section 31. The report will be sent to the applicant unless it contains information that is confidential or damaging to the mental health or well being of the applicant. The applicant has 28 days to comment on the report of evidence. Any comments made will be added to the report before it is sent to the VRB. The VRB examines this evidence, and any other evidence that was not before the Commission when they made their original decision, but is relevant to the review.
More ? [240]
VEA ? [241]
The VEA [11] requires the VRB to take into account any difficulties that lie in the way of ascertaining the existence of any fact, matter, cause or circumstance. These difficulties may be the effects of the passage of time, including the effect of the passage of time on available witnesses and the fact that not all events were reported to appropriate authorities. Although the rules of evidence do not bind the decision maker, every attempt must be made to administer “substantial justice”. Substantial justice implies that the decision maker must accord the claimant procedural fairness (or natural justice) in the manner in which the decision-making process is conducted.
VEA ? [242]
During the course of a review hearing, the VRB may:
VEA ? [243]
A VRB decision on rates of pension, refusal to grant pension on the grounds of insufficient incapacity, cancellations, suspension or dates of recommencement of pension, is binding on the applicant and Commission for a period of 6 months from the date of decision, unless that decision is reviewed by the AAT. If during this 6 month period, the applicant believes their incapacity has increased, they are still able to make an application for pension or increased pension within that period.
VEA ? [244]
The applicant must pay for any costs of representation incurred at the hearing. DVA [11] may reimburse the costs of obtaining medical evidence including associated travel costs, in support of an application.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
Veterans' Entitlements Act 1986.
The Department of Veterans' Affairs.
VEA ? [253]
This section outlines what decisions can be reviewed by the Administrative Appeals Tribunal [11] [glossary:(:]AAT [11][glossary:):] and the process of review.
The Administrative Appeals Tribunal is an independent body established by the Administrative Appeals Tribunal Act 1975, which reviews certain administrative decisions of specified Departments and Government agencies. The Tribunal is headed by a judge of the Federal Court of Australia who may sit with other tribunal members who are either judges, lawyers or persons who may possess some experience relevant to the subject of the review.
Administrative Appeals Tribunal.
VEA ? [256]
A person may apply to the AAT [11] for a review of the reviewable decisions where the decision has been reviewed by the delegate of the Veterans Review Board (VRB).
Subsection 29(1) of the Administrative Appeals Tribunal Act 1975 states that the application to the Tribunal may be made in accordance with the prescribed form. While the word 'may' does allow for applications other than on the prescribed form, it is important that the wording of the request adequately conveys that an application for review by the AAT is being sought. The application to the Tribunal for review of a decision must:
VEA ? [258]
The time allowed for lodging an application for review with the AAT is three months from the date the Commission's decision and statement of reasons following a review were served on the applicant. In order to meet the time limit, the AAT must receive the application for review within this time. Any application to the AAT incorrectly forwarded to DVA should immediately be sent to the AAT.
If the three months has expired an applicant can still apply to the AAT for review, but no later than 12 months after the decision was furnished on the applicant. The AAT will then consult with the Repatriation Commission [11] to see if it objects to an extension of time. If the other party to the review does not object, the review proceeds as normal. However, the earliest effective date may differ, if the application for review to the AAT is made out of time. The AAT in granting an application must look at both the reason for the delay and the merit of the application. The Commission rarely objects to the grant of an extension:
Application to AAT - DVA's obligations
12.5.8/DVA's Obligations towards application to the Administrative Appeals Tribunal (AAT) [261]
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Veterans' Entitlements Act 1986.
The purpose of attendant allowance is to assist eligible Veterans [151], Members of the Forces [152], or a Member of a Peacekeeping Force [153]with the cost of an attendant to help with such things as feeding, bathing, dressing and other activities of daily living. The allowance is paid to the veteran and not the attendant.
To be eligible for attendant allowance the person must be in receipt of a Disability Compensation Payment [11] for Incapacity [154]for a war-caused or defence-caused injury or Disease [155]that severely affects a persons' ability to care for themselves. Attendant allowance is payable at a higher or a lower rate depending on the type of Injury [156]or disease accepted under the Veterans' Entitlements Act.
VEA → [265]
If an application to the AAT [11] is incorrectly forwarded to DVA [11], the Department must:
The advice to the applicant should stress that DVA [11], in forwarding the application, is acting to assist the applicant and is not an agent of the AAT. Prompt action is vital, as the time limit for lodging an application with the AAT is calculated using the date the application is received by the AAT, not DVA.
More → [266]
When a person lodges an application for review of a decision, the Commission [11] is required by section 37 of the Administrative Appeals Tribunal Act 1975 to provide the Tribunal with documents which contain:
Section 37 of the Administrative Appeals Tribunal Act 1975 stipulates that the time limit for provision of documents to the AAT is:
Unless other arrangements have been made, the provision of documents in qualifying service, service pensions and veteran payment matters are handled by the Review teams in the State Offices.
Time limit for applications to the AAT
12.5.8/Applications for Review by the Administrative Appeals Tribunal (AAT) [268]
Administrative Appeals Tribunal.
The Department of Veterans' Affairs.
Administrative Appeals Tribunal.
The Department of Veterans' Affairs.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
VEA ? [271]
The AAT [11] is required, under the Administrative Appeals Tribunal Act 1975, to conduct proceedings with as little formality and technicality and with as much expedition as possible. There is no requirement for a person to be represented by a member of the legal profession at an appeal and claimants may represent themselves if they wish. The AAT's hearings are generally open to the public, although the hearing can be closed by the AAT to receive confidential information.
The Tribunal generally sits in the capital city nearest to the appellant's home but also sits elsewhere in Australia. Where appropriate, hearings may be conducted using telephone conference facilities.
The Administrative Appeals Tribunal Act 1975, requires the AAT to stand in the shoes of the original decision maker and make a decision taking account of all the evidence that is available up to the date that it hands down its decision. This means that the applicant can bring forward material that was not put to the original decision maker.
When hearing a case, the AAT [11] has the power to:
A decision made by the Commission in accordance with section 57 [33] in the VEA [11] is considered to be a decision made at the primary level, and carries a right of review to the AAT, of which the claimant or pensioner must be informed.
More ? [272]
Decisions of the AAT are not binding on DVA except in the individual case. Delegates must apply the law in the light of the policy laid down by the Repatriation Commission.
VEA ? [273]
Where the application for review has been lodged within the three months time limit, and the AAT grants service pension, the effective date of the grant or variation cannot be earlier than the date that the Commission could have set at the time of its primary determination. The effective date may be later if the application for review is lodged after the expiration of the three months time limit, for example:
Example 1
Veteran receives decision of VRB on 01/01/02 and lodges his application for review by the AAT on 31/03/02. The earliest date of effect is the date of effect which the Repatriation Commission could have set at the time of its primary decision.
Example 2
Review of claim arising under s14 [33] of the VEA. Veteran receives decision of VRB on 01/01/02 and lodges an application for review by the AAT on 03/04/02 (later than 3 months after receiving the decision of the VRB). The earliest date of effect is six months prior to the lodgement of the application for review with the AAT
Example 3
Review of a claim arising under s15 [33] of the VEA or an application for attendant allowance. Veteran receives decision of VRB on 01/01/02 and lodges an application for review by the AAT on 03/04/02 (later than 3 months after receiving the decision of the VRB). The earliest date of effect is the date on which the application for review was lodged with the AAT. The AAT could set a later date of effect if the material supported such a decision.
Administrative Appeals Tribunal.
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
Veterans' Entitlements Act 1986.
Veterans' Entitlements Act 1986.
This section outlines the reviews and appeal process for Veterans' Compensation cases when the matter is referred to the Federal Court.
Either an applicant or the Commission can appeal to the Federal Court on questions of law. Under the Administrative Appeals Tribunal Act 1975, the AAT [11] may also refer matters involving questions of law to the Federal Court, either:
It should be noted that this rarely happens.
The Administrative Appeals Tribunal Act 1975 requires that an appeal be instituted by lodging the appropriate Court documents at the registry of the Federal Court within:
Where an appeal is lodged after 28 days the Court may extend, on application, the time for lodgement. The Court will take into account the merits of the case and the reasons for the delay.
During the 28 day appeal period following notification of an AAT decision (and then 21 days for a Full Federal Court decision following a Federal Court decision) arrears of pension, where possible, should not be paid. If arrears are requested the recipient should be advised in writing that they will be recovered if the Commission is successful on the appeal.
It is rare for the AAT to grant a stay order in favour of the Commission to permit the withholding of arrears. If you consider a stay order may be warranted you should seek advice from the Legal Services Group (LSG) in National Office, Canberra.
It is generally not possible to obtain a stay order from the Federal Court for arrears.
More ? [278]
Under this Act a person aggrieved by a decision of the Commission [11] or the Secretary, for which there is no avenue of appeal under the VEA and the AAT Acts, may make an application to the Federal Court. Before considering an application under this Act, the person should consider whether they have exhausted other relevant means of review of the decision.
The grounds which a person can appeal to the Federal Court under this Act are:
A person who is considering an application to the Federal Court under the Administrative Decisions (Judicial Review) Act 1997 for review of a decision for which other means of review are not available may request written reasons for the decision in accordance with section 13 of the Administrative Decisions (Judicial Review) Act 1997. Reasons must be given as soon as practicable within 28 days of the person who made the decision receiving the request.
There is no prescribed form of words to be used by the person requesting the reasons under the Administrative Decisions (Judicial Review) Act. Words that adequately convey the request will suffice, even if they do not refer to the Administrative Decisions (Judicial Review) Act 1997.
A request shall be treated as an Administrative Decisions (Judicial Review) request if it:
Officers should be alert to the possibility that a request may be contained within the correspondence they receive.
Administrative Decisions (Judicial Review) Act 1977
http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401392?OpenDocument [113]
Payment for Loss or Detriment
Chapter 3.9 [114]
Administrative Appeals Tribunal.
According to Section 179 [19]of the VEA [19], the Commission is a body corporate under the name of Repatriation Commission.
The Ombudsman Act 1976 provides that the Ombudsman is to investigate the administrative actions of Australian Government agencies.
More ? [281]
The activities of the Ombudsman's office are governed by a number of Commonwealth and ACT laws. The most important of these are the Ombudsman Act 1976, the Freedom of Information Act 1982, the Complaints (Australian Federal Police) Act 1981, the Telecommunications (Interception) Act 1979, the ACT's Ombudsman Act 1989 and Freedom of Information Act 1989.
The Act provides the Ombudsman with an extensive range of powers to investigate actions following a complaint. The Act also provides that the Ombudsman can decline to investigate, for example, if the matter has not been put to the relevant agency. The Act also sets out the limits on the Ombudsman's jurisdiction, for example, the Ombudsman may not investigate some actions related to Commonwealth employment, or the actions of judges and ministers.
The Act enables the Ombudsman to report in a number of ways following an investigation. However the investigation itself to be conducted in private and with fairness to anyone likely to be criticised.
The Commonwealth Ombudsman may also recommend that an 'act of grace' payment be made.
More ? [282]
In some cases it may be more appropriate for a complaint to be investigated by:
Australian Government administrative review agencies including the [glossary:Administrative Appeal:] — [glossary:s:] [glossary:Tribunal:] [283], the Social Security Appeals Tribunal, the Veterans' Review Board [11], the Immigration Review Tribunal and the Refugee Review Tribunal.
Commonwealth Ombudsman
http://ombudsman.gov.au/ [284]
Ombudsman Act 1976
http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401533?OpenDocument [285]
The Veterans' Review Board is an independent statutory authority that has the power to review decisions made by the Repatriation Commision [11] for the Disability Compensation Payment [11], war widow's/widower's pension [11], orphan's pension [11] and attendant allowance.
Under the Freedom of Information Act 1982 (the FOI Act) a person may seek access to documents in the possession of DVA [11]. This may include manuals, guidelines, rules and instructions used by officers in making decisions relating to members [11] of the public. Access may also be gained to information relating to a decision which may adversely affects their interests (or has the potential to do so).
Officers should be alert to the possibility that a person may request access to documents relating to a matter before them. Such requests should be treated as requests under the FOI Act.
More ? [289]
Section 15A of the FOI Act requires that a request for information must:
Documents can be accessed by provision of copies of the documents or by inspection of the documents.
Freedom of Information Act 1982
http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401430?OpenDocument [290]
The Department of Veterans' Affairs.
According to section 5 of the MRCA [292], a member is
who served on or after 1 July 2004
Links
[1] https://clik.dva.gov.au/user/login?destination=node/16744%23comment-form
[2] https://clik.dva.gov.au/compensation-and-support-policy-library/part-2-applying-pension/21-claims
[3] https://clik.dva.gov.au/compensation-and-support-policy-library/part-3-income-support-eligibility/31-service-pension-eligibility
[4] https://clik.dva.gov.au/compensation-and-support-policy-library/part-3-income-support-eligibility/32-income-support-supplement-iss-eligibility
[5] https://clik.dva.gov.au/compensation-and-support-policy-library/part-4-disability-compensation-eligibility/41-disability-compensation-payment-eligibility
[6] https://clik.dva.gov.au/compensation-and-support-policy-library/part-4-disability-compensation-eligibility/42-war-widowswidowers-pension-eligibility
[7] https://clik.dva.gov.au/compensation-and-support-policy-library/part-5-income-support-allowances-and-benefits/57-commonwealth-seniors-health-card-cshc
[8] https://clik.dva.gov.au/compensation-and-support-policy-library/part-6-veterans-compensation-allowances-and-benefits/62-attendant-allowance
[9] https://clik.dva.gov.au/compensation-and-support-policy-library/part-11-administration-payments/119-powers-administration-and-delegation
[10] https://clik.dva.gov.au/user/login?destination=node/16770%23comment-form
[11] https://clik.dva.gov.au/%23
[12] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn78
[13] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn79
[14] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1252-income-support-and-review-decisions-repatriation-commission
[15] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1256-veterans-compensation-and-review-decisions-repatriation-commission
[16] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn78
[17] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/12511-freedom-information
[18] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn79
[19] http://clik.dva.gov.au/legislation-library
[20] https://clik.dva.gov.au/user/login?destination=node/16737%23comment-form
[21] https://clik.dva.gov.au/user/login?destination=node/16777%23comment-form
[22] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn80
[23] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn81
[24] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn82
[25] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn83
[26] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn84
[27] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn85
[28] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn86
[29] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn87
[30] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn88
[31] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn89
[32] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn90
[33] https://clik.dva.gov.au/service-eligibility-assistant-updates/all-determinations-order-date-signed-oldest-most-recent/determinations-under-vea
[34] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn80
[35] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn81
[36] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn82
[37] https://clik.dva.gov.au/compensation-and-support-policy-library/part-1-service-requirements/12-service-types/121-qualifying-service
[38] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn83
[39] https://clik.dva.gov.au/compensation-and-support-policy-library/part-3-income-support-eligibility/310-financial-hardship
[40] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn84
[41] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn85
[42] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn86
[43] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn87
[44] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn88
[45] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn89
[46] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn90
[47] https://clik.dva.gov.au/user/login?destination=node/16749%23comment-form
[48] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn91
[49] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn92
[50] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn91
[51] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn92
[52] https://clik.dva.gov.au/user/login?destination=node/16756%23comment-form
[53] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn93
[54] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn94
[55] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn95
[56] clik://LEGIS/VEA/section 57A
[57] clik://LEGIS/VEA/section 118ZS
[58] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn93
[59] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn94
[60] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn95
[61] https://clik.dva.gov.au/user/login?destination=node/16750%23comment-form
[62] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn96
[63] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn97
[64] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn98
[65] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn99
[66] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn100
[67] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn101
[68] clik://LEGIS/VEA/section 57F
[69] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn96
[70] clik://LEGIS/VEA/section 57E
[71] clik://LEGIS/VEA/section 118ZX
[72] clik://LEGIS/VEA/section 34
[73] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn97
[74] clik://LEGIS/VEA/section 57E(2)
[75] clik://LEGIS/VEA/section 118ZX(2)
[76] clik://LEGIS/VEA/section 34(3)
[77] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn98
[78] clik://LEGIS/VEA/section 57G
[79] clik://LEGIS/VEA/section 118ZZ
[80] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn99
[81] clik://LEGIS/VEA/section 57H
[82] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn100
[83] clik://LEGIS/VEA/section 132
[84] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn101
[85] https://clik.dva.gov.au/user/login?destination=node/16735%23comment-form
[86] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn102
[87] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn102
[88] https://clik.dva.gov.au/user/login?destination=node/16727%23comment-form
[89] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn103
[90] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn104
[91] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn105
[92] http://www.aat.gov.au
[93] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn103
[94] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1253-review-administrative-appeals-tribunal-aat-income-support-matters/dvas-obligations-towards-application-administrative-appeals-tribunal-aat
[95] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn104
[96] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn105
[97] https://clik.dva.gov.au/user/login?destination=node/16767%23comment-form
[98] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn106
[99] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn107
[100] clik://LEGIS/VEA/section 175
[101] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn106
[102] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1253-review-administrative-appeals-tribunal-aat-income-support-matters/applications-review-administrative-appeals-tribunal-aat
[103] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn107
[104] https://clik.dva.gov.au/user/login?destination=node/16731%23comment-form
[105] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn108
[106] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn109
[107] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn110
[108] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn108
[109] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn109
[110] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn110
[111] https://clik.dva.gov.au/user/login?destination=node/16755%23comment-form
[112] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn111
[113] http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401392?OpenDocument
[114] https://clik.dva.gov.au/compensation-and-support-policy-library/part-3-income-support-eligibility/39-payment-loss-or-detriment
[115] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn111
[116] https://clik.dva.gov.au/user/login?destination=node/16768%23comment-form
[117] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn112
[118] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn113
[119] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn114
[120] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn115
[121] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn116
[122] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn117
[123] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn118
[124] clik://LEGIS/VEA/section 31
[125] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn119
[126] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn120
[127] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn121
[128] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn122
[129] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn123
[130] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn112
[131] https://clik.dva.gov.au/compensation-and-support-policy-library/part-6-veterans-compensation-allowances-and-benefits/67-clothing-allowance
[132] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn113
[133] https://clik.dva.gov.au/compensation-and-support-policy-library/part-6-veterans-compensation-allowances-and-benefits/68-decoration-and-victoria-cross-allowances
[134] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn114
[135] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn115
[136] https://clik.dva.gov.au/compensation-and-support-policy-library/part-6-veterans-compensation-allowances-and-benefits/65-recreation-transport-allowance
[137] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn116
[138] https://clik.dva.gov.au/compensation-and-support-policy-library/part-6-veterans-compensation-allowances-and-benefits/63-temporary-incapacity-allowance
[139] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn117
[140] https://clik.dva.gov.au/compensation-and-support-policy-library/part-6-veterans-compensation-allowances-and-benefits/66-loss-earnings-allowance
[141] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn118
[142] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn119
[143] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1257-review-veterans-review-board-vrb
[144] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn120
[145] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1253-review-administrative-appeals-tribunal-aat-income-support-matters
[146] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn121
[147] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1259-federal-court-and-veterans-compensation-matters
[148] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/12510-commonwealth-ombudsman
[149] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn122
[150] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn123
[151] http://clik/glossary/veteran
[152] http://clik/glossary/member-forces
[153] http://clik/glossary/members-peacekeeping-force
[154] http://clik/glossary/incapacity
[155] http://clik/glossary/disease
[156] http://clik/glossary/injury
[157] https://clik.dva.gov.au/user/login?destination=node/16723%23comment-form
[158] https://clik.dva.gov.au/user/login?destination=node/16740%23comment-form
[159] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn124
[160] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn125
[161] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn126
[162] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn127
[163] clikpopup://DEF/Attendant Allowance
[164] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn128
[165] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn124
[166] https://clik.dva.gov.au/compensation-and-support-policy-library/part-8-bereavement-assistance/83-funeral-benefits
[167] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn125
[168] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn126
[169] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn127
[170] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn128
[171] https://clik.dva.gov.au/user/login?destination=node/16760%23comment-form
[172] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn129
[173] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn130
[174] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn131
[175] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn132
[176] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn133
[177] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn134
[178] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn135
[179] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn129
[180] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn130
[181] clik://LEGIS/VEA/section 31(3)
[182] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn131
[183] clik://LEGIS/VEA/section 31(4)
[184] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn132
[185] clik://LEGIS/VEA/section 31(6)
[186] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn133
[187] clik://LEGIS/VEA/section 31(6A)
[188] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn134
[189] clik://LEGIS/VEA/section 31(10)
[190] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn135
[191] https://clik.dva.gov.au/user/login?destination=node/16775%23comment-form
[192] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn136
[193] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn137
[194] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn136
[195] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn137
[196] https://clik.dva.gov.au/user/login?destination=node/16745%23comment-form
[197] https://clik.dva.gov.au/user/login?destination=node/16765%23comment-form
[198] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn138
[199] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn139
[200] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn140
[201] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn138
[202] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn139
[203] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn140
[204] https://clik.dva.gov.au/user/login?destination=node/16728%23comment-form
[205] https://clik.dva.gov.au/user/login?destination=node/16722%23comment-form
[206] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn141
[207] clikpopup://DEF/Dependant
[208] clikpopup://DEF/Disability Pension
[209] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn142
[210] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn143
[211] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn144
[212] clik://LEGIS/VEA/section 135
[213] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn141
[214] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn142
[215] http://www.vrb.gov.au
[216] clik://LEGIS/VEA/section 135(2)
[217] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn143
[218] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1256-veterans-compensation-and-review-decisions-repatriation-commission/reviews-under-section-31
[219] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn144
[220] https://clik.dva.gov.au/user/login?destination=node/16774%23comment-form
[221] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn145
[222] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn146
[223] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn147
[224] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn148
[225] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn149
[226] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn150
[227] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn151
[228] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn152
[229] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn145
[230] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn146
[231] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn147
[232] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn148
[233] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn149
[234] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn150
[235] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn151
[236] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn152
[237] https://clik.dva.gov.au/user/login?destination=node/16762%23comment-form
[238] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn153
[239] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn154
[240] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn155
[241] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn156
[242] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn157
[243] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn158
[244] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn159
[245] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn153
[246] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn154
[247] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn155
[248] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn156
[249] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn157
[250] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn158
[251] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn159
[252] https://clik.dva.gov.au/user/login?destination=node/16752%23comment-form
[253] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn160
[254] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn160
[255] https://clik.dva.gov.au/user/login?destination=node/16763%23comment-form
[256] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn161
[257] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn162
[258] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn163
[259] clikpopup://DEF/VEA
[260] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn161
[261] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1258-review-administrative-appeals-tribunal-aat-veterans-compensation-matters/dvas-obligations-towards-application-administrative-appeals-tribunal-aat
[262] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn162
[263] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn163
[264] https://clik.dva.gov.au/user/login?destination=node/16754%23comment-form
[265] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn164
[266] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn165
[267] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn164
[268] https://clik.dva.gov.au/compensation-and-support-policy-library/part-12-compliance-and-obligations/125-reviews-and-appeals/1258-review-administrative-appeals-tribunal-aat-veterans-compensation-matters/applications-review-administrative-appeals-tribunal-aat
[269] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn165
[270] https://clik.dva.gov.au/user/login?destination=node/16732%23comment-form
[271] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn166
[272] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn167
[273] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn168
[274] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn166
[275] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn167
[276] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn168
[277] https://clik.dva.gov.au/user/login?destination=node/16751%23comment-form
[278] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn169
[279] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn169
[280] https://clik.dva.gov.au/user/login?destination=node/16773%23comment-form
[281] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn170
[282] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn171
[283] clikpopup://DEF/Administrative Appeals Tribunal (AAT)
[284] http://ombudsman.gov.au/
[285] http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401533?OpenDocument
[286] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn170
[287] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn171
[288] https://clik.dva.gov.au/user/login?destination=node/16764%23comment-form
[289] https://clik.dva.gov.au/book/export/html/16744#tgt-cspol_part12_ftn172
[290] http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200401430?OpenDocument
[291] https://clik.dva.gov.au/book/export/html/16744#ref-cspol_part12_ftn172
[292] http://www.comlaw.gov.au/Series/C2004A01285