A claimant for an income support payment, Commonwealth Seniors Health Card (CSHC), Gold Card, a payment under the MRCA [2] or DRCA [2] or a veterans' compensation payment or benefit, is required to satisfy the full proof of identity (POI) requirements when:
they are not receiving a payment or allowance from DVA or Centrelink*
a reapplication is made where payment or benefits not previously issued
the income support payment has been cancelled for over 12 months, or
*The reference to Centrelink in this policy is only relevant in the circumstances where the client is a current Centrelink customer, transferring to a DVA income support payment; see Proof of Identity Check - Income Support [3] for details. For all other Compensation payments under the VEA, DRCA or MRCA see the summary table [4] for examples.
Whilst full POI may not be required in certain circumstances, it is likely that at least modified POI will be required. An indication of modified POI can be found below.
The following table details the types and combinations of standard documents required in order to satisfy full proof of identity requirements.
More → [5]
If amongst the documents supplied... | Then the documents required are a total of... |
At least one of the category B documents provides evidence of residential address, or residence in an aged care facility | 3 different documents: More → [6]
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Neither of the category B documents provide evidence of residential address or residence in an aged care facility | 4 different documents: More → [7]
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Current or former serving members who have joined the permanent forces or commenced a period of continuous full time service from 1 January 2016 and/or separated from 27 July 2016, automatically satisfy DVA’s POI requirements.
DVA will rely on the identification and security clearance procedures used by the ADF to satisfy DVA identity requirements. Under this arrangement, members will not need to provide any POI documentation when making their claim. This will be accepted as full POI for DVA purposes and the POI check marked as complete for that client.
There may be limited circumstances where a DVA staff member or delegate requires a full POI check as described above.
Current serving members, reservists and trainees who hold a current, valid ADF ID card are able to fully satisfy DVA's POI requirements by presenting their purple (for current serving members and reservists) or orange (for trainees) ADF ID card.
The DVA staff member will authenticate the photo ID on the card and photocopy the card to send to the claim delegate along with the client's claim. If a delegate is satisfied that the information on the card aligns with personal information obtained from their ADF PMKeyS record, then this ID card is to be accepted as full POI for DVA purposes and the POI check marked as complete for that client.
This single document is all that is required for these eligible clients to fully prove their identity to DVA, unless the delegate or frontline staff member cannot be reasonably satisfied that the person claiming is the person to whom the card belongs and the claim refers. In this case, the delegate or staff member can request that the client supply full POI by the regular method.
More → [8]Clients with a PMKeyS number are eligible to submit their claims online via MyService. Claims submitted through MyService undergo an online, streamlined POI checking process at the time an account is created. This process is Commission approved.
When a client creates an account on MyService, their POI details, such as their PMKeyS number, driver’s licence number and Medicare details, are validated online through the Department of Defence and the Attorney-General’s Department. If the details match, the account will be created. If not, the client will be notified with an error message and will not be able to proceed with their account creation until matching data is provided.
Clients will also be able to be registered in MyService through the Early Engagement Model, or as protected identity members using an approved manual upload. These registration and identity methods have also been approved by Commissions.
Once a client is registered in MyService, they have satisfied all POI provisions for DVA. There is no requirement to request additional documents or undertake additional POI checks for these clients. Clients who register through MyService will need to have a new notification recorded in VIEW of ‘MyService registration POI’ under ‘POI Obtained’.
A modified POI check is required for the following:
Note: No POI is required where a person's age pension is being transferred from Centrelink to DVA. This is because the person's identity was proven at the time of the initial claim for Disability Compensation Payment from DVA. The only exception to this is where a full POI has not previously been carried out, or where the person has not contacted DVA for a number of years and the delegate is not reasonably satisfied as to their identity.
Modified POI requirements may be satisfied as follows:
No POI documentation is required for the following because no payment or benefit is to be made, a claim is not required, or POI has already been established:
The Guide to Social Security Law [10] provides the proof of identity policy for cleanskin grants of age pension, excluding transfers from a Centrelink payment or benefit where only a modified POI check is required if the claimant has not already had their POI verified by DVA.
More → [11]
For exceptional circumstances of hardship or emergency, provisions exist to permit temporary payment of pension or allowance, or access to treatment benefits. This provision applies when a person is not able to obtain sufficient POI documents to enable immediate grant of a claim and is subject to the claimant meeting all other relevant eligibility criteria.
More → [12]
Proof of Identity (POI) and Australian Defence Force (ADF) Identification Cards
TRIM Ref: 14316822E [18] (accessible to DVA staff)
STATUTORY DECLARATIONS REGULATIONS 1993 Schedule 2 Persons before whom a statutory declaration may be made
http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200400084?OpenDocument [20]
Links
[1] https://clik.dva.gov.au/user/login?destination=node/16603%23comment-form
[2] https://clik.dva.gov.au/%23
[3] https://clik.dva.gov.au/compensation-and-support-policy-library/part-2-applying-pension/22-proof-identity/222-establishing-proof-identity-or-relationship-veteran/proof-identity-check-income-support
[4] https://clik.dva.gov.au/compensation-and-support-policy-library/part-2-applying-pension/22-proof-identity/222-establishing-proof-identity-or-relationship-veteran/proof-identity-check-veterans-compensation
[5] https://clik.dva.gov.au/book/export/html/16603#tgt-cspol_part2_ftn90
[6] https://clik.dva.gov.au/book/export/html/16603#tgt-cspol_part2_ftn91
[7] https://clik.dva.gov.au/book/export/html/16603#tgt-cspol_part2_ftn92
[8] https://clik.dva.gov.au/book/export/html/16603#tgt-cspol_part2_ftn93
[9] https://clik.dva.gov.au/compensation-and-support-policy-library/part-5-income-support-allowances-and-benefits/56-pension-bonus-scheme
[10] http://guides.dss.gov.au/guide-social-security-law
[11] https://clik.dva.gov.au/book/export/html/16603#tgt-cspol_part2_ftn95
[12] https://clik.dva.gov.au/book/export/html/16603#tgt-cspol_part2_ftn96
[13] https://clik.dva.gov.au/compensation-and-support-policy-library/part-2-applying-pension/22-proof-identity/222-establishing-proof-identity-or-relationship-veteran/establishing-proof-identity
[14] https://clik.dva.gov.au/book/export/html/16603#ref-cspol_part2_ftn90
[15] https://clik.dva.gov.au/compensation-and-support-policy-library/part-2-applying-pension/22-proof-identity/224-proof-identity-documentation/categories-proof-identity
[16] https://clik.dva.gov.au/book/export/html/16603#ref-cspol_part2_ftn91
[17] https://clik.dva.gov.au/book/export/html/16603#ref-cspol_part2_ftn92
[18] http://sharepoint/programsandprojects/clik/procedures/documents/14316822E-ADF_ID_Card.tr5
[19] https://clik.dva.gov.au/book/export/html/16603#ref-cspol_part2_ftn93
[20] http://www.comlaw.gov.au/comlaw/management.nsf/lookupindexpagesbyid/IP200400084?OpenDocument
[21] https://clik.dva.gov.au/book/export/html/16603#ref-cspol_part2_ftn95
[22] https://clik.dva.gov.au/compensation-and-support-policy-library/part-2-applying-pension/22-proof-identity/223-effect-proof-identity-claim
[23] https://clik.dva.gov.au/book/export/html/16603#ref-cspol_part2_ftn96