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3.2 Advice to widow/widower on death of purchaser or borrower


Where advice of the death of a purchaser or borrower is received and the deceased is survived by a widow/widower or dependent parent as defined in the Act, a letter of sympathy should be forwarded to the survivor, issuing an invitation to telephone to discuss matters connected with the property and her/his entitlements. Matters to be discussed should include her/his assessment of the condition of the property and outgoings on it and whether she/he will be able to meet those outgoings in full, the details of the Relief policy and the availability of further/additional assistance, including the eligibility status of the widow/widower.  Written confirmation of the matters discussed should be sent to the widow/widower at this stage.