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The Standard Letters System was developed to:

(a) provide a more consistent approach nationally to the preparation of routine correspondence;

(b) improve the quality and effectiveness of routine correspondence to assist communication with our clients;

(c) improve resource management by utilising enhanced technology; and

(d) provide staff with a greater degree of job satisfaction.

The standard letters are based on document templates; there are four groups of letters each with their own template and glossaries.  Users are able to access each of these groups from a toolbar button..

The Standard Letters System is contained within Word for Windows allowing users to have the full capabilities of the word processor available to tailor the letter they select.

Each DSH base letter requires user manipulation to import the required paragraph variables in order to construct the desired letter.  This is mainly achieved using glossaries.