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18.104.22.168 — Staff involved in overpayment recovery or fraud investigation should consider whether the apparent health status of the veteran warrants suggesting counselling to the veteran.
22.214.171.124 — The Vietnam Veterans Counselling Service (VVCS) is a departmental resource available to veterans experiencing trauma, stress, alcohol abuse, relationship difficulty or mental health disorder. The VVCS does not provide medico-legal reports, but the service offers assessment, counselling, referrals, group work and a variety of educational and lifestyle management programs.
126.96.36.199 — Staff should be mindful that there should be no connection between the suggestion of counselling and the continuation, or otherwise, of fraud action or overpayment recovery. The role of the VVCS does not encompass the provision of advice or written reports to explain or to mitigate possible fraudulent activity.