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14.9.3 Reimbursement

Recipients have the option to pay for services and be reimbursed for them at a later date.  This can be used in cases where the recipient has required urgent supports, or in circumstances where providers refuse to accept DVA invoice payment.

DVA will only reimburse recipients where the delegate is satisfied that:

  • the support received is an eligible support which is identified in the approved support plan and does not pre-date the recipient’s acceptance into the Package;
  • the amount claimed does not exceed the total annual cap; and
  • the circumstances warrant this form of payment.