Making a claim for household services

MRCA subsection 214(1)(c) requires that for compensation for household services can only be considered where a claim for liability for a service-related injury or disease has been accepted by DVA. This is because the reasonable requirement for compensation for household services must be due to an accepted service-related condition. 

The household services claim form D9319 is used to inform a compensation for household services determination.

Assessment for compensation for household services

Delegates are required to consider a range of legislative matters when making their determination. These are outlined in section 1.2 in this Manual. 

Evidence about the reasonable requirement for compensation for household services may be accessed from a variety of sources including the claim form. 

An in-home assessment by an experienced Occupational Therapist (OT) or other suitably qualified health professional may be considered where there is insufficient information from other sources to demonstrate a reasonable requirement for household services exists because of the person's accepted conditions. 

The need for an assessment must first be determined by DVA. If DVA did not request the assessment, there is no mechanism to provide payment to a third party for undertaking the assessment.

The amount of compensation for household services that may be approved for an individual veteran must be based on evidence from the assessment process.

Further information about approving and reviewing household services decisions can be found in section 1.4 of this Manual. 

Domestic assistance from other sources 

Household/domestic assistance services can be funded by a range of government and community organisations. This includes services through the DVA Veterans’ Home Care (VHC) Program, as well as the NDIS, My Aged Care, local government or other agencies. 

An important principle is there is no duplication of services. Delegates therefore have the responsibility to consider any other domestic assistance services provided to a veteran when making their determination.

Paragraph 7.3A.3A (Dual Services) of the MRCA Treatment Principles direct that once a determination is made that the Commonwealth is liable to pay compensation for Household Services under MRCA section 214, a veteran is not entitled to Domestic Assistance or Home and Garden Maintenance from VHC.

These legislative rules do not apply to veterans determined to be eligible for compensation for Household Services under DRCA. However, they cannot access duplicate services under both VHC and the compensation for Household Services provisions. Once these veterans are transitioned to MRCA at the end of their current approval period or by request, the MRCA legislative rules will apply and VHC services will be ceased.

Making a claim for household services

MRCA subsection 214(1)(c) requires that for compensation for household services can only be considered where a claim for liability for a service-related injury or disease has been accepted by DVA. This is because the reasonable requirement for compensation for household services must be due to an accepted service-related condition. 

The household services claim form D9319 is used to inform a compensation for household services determination.

Assessment for compensation for household services

Delegates are required to consider a range of legislative matters when making their determination. These are outlined in section 1.2 in this Manual. 

Evidence about the reasonable requirement for compensation for household services may be accessed from a variety of sources including the claim form. 

An in-home assessment by an experienced Occupational Therapist (OT) or other suitably qualified health professional may be considered where there is insufficient information from other sources to demonstrate a reasonable requirement for household services exists because of the person's accepted conditions. 

The need for an assessment must first be determined by DVA. If DVA did not request the assessment, there is no mechanism to provide payment to a third party for undertaking the assessment.

The amount of compensation for household services that may be approved for an individual veteran must be based on evidence from the assessment process.

Further information about approving and reviewing household services decisions can be found in section 1.4 of this Manual. 

Domestic assistance from other sources 

Household/domestic assistance services can be funded by a range of government and community organisations. This includes services through the DVA Veterans’ Home Care (VHC) Program, as well as the NDIS, My Aged Care, local government or other agencies. 

An important principle is there is no duplication of services. Delegates therefore have the responsibility to consider any other domestic assistance services provided to a veteran when making their determination.

Paragraph 7.3A.3A (Dual Services) of the MRCA Treatment Principles direct that once a determination is made that the Commonwealth is liable to pay compensation for Household Services under MRCA section 214, a veteran is not entitled to Domestic Assistance or Home and Garden Maintenance from VHC.

These legislative rules do not apply to veterans determined to be eligible for compensation for Household Services under DRCA. However, they cannot access duplicate services under both VHC and the compensation for Household Services provisions. Once these veterans are transitioned to MRCA at the end of their current approval period or by request, the MRCA legislative rules will apply and VHC services will be ceased.