Online Claiming - user comments

"[CMVS] created a sense of whole-of-person for DVA business areas that are not client centric".

David Goldrick - Director Rehabilitation & External Liaison - R&C

Comments from Online Single Claim users

"I was amazed as how simple and easy it is to use, there are changes that needed to be done to complete the lodgement of the claim but for the first claim lodged it went without a hiccup."

Frank - Pensions Officer NSW

"Claim Forms, supporting documents etc now do not get lost or misplaced. Once the required paperwork is available the process is quick and easy."

Mary - Pensions Officer SA

"[Online Single Claim] Provides a simple explanation of the process as the claim is developed."

Nigel - Pensions Officer Qld

"It's quicker as in DVA receives it straight away."

Pat - Advocate Vic

"Considerable improvement on the single claim form."

George - Pensions Officer Qld