9.3.3 Non-Offsetting Delegates/Quality Assurance

Quality Assurance will sample 5% of finalised offsetting cases every month. This has been agreed to by the Director of R&C QA and written into the R&C QA Protocols.

Source URL: https://clik.dva.gov.au/military-compensation-reference-library/compensation-offsetting-manual-payment-team-procedures/part-9-offsetting-procedures/93-post-payment-monitoring-processes/933-non-offsetting-delegatesquality-assurance