The Generation Of A Diary

As PRACSYS is continually monitoring the status of recovery of overpayments, another diary will be issued to the 'owner' of the recovery account where the 'pending' status remains for a certain time.  The owner is identified by the system as the person most likely to undertake recovery action and will usually be the claims manager:

• 'Pending Recovery Account Reminder'.  Like the 'Inactive Recovery Account Reminder', this diary is also an Action diary and is linked to the 'AORA' function.  It is generated after three months, to the claims manager.

To delete the diary, the account status must be altered by confirmation of scheme of arrangement details and the account changed from 'pending' to 'active'.  This action will automatically delete the diary and activate the account.