Quite often, the first time an overpayment becomes evident is when a diary is issued to the claims manager.

It is not always apparent by voiding determinations, and then reissue for a lesser amount where appropriate, that an overpayment has been raised.

However, PRACSYS will have identified a discrepancy between what was initially paid and what has been voided or repaid at a lower amount.

While the system has:

• identified an overpayment;

• set up a recovery account; and

• linked line items;

it does not set the status of the account to 'A'ctive.  As the payee is identified as an employee, and not an employer, the account is set to 'I'nactive, to enable the negotiation process to occur between Comcare and the employee.

A diary is issued where it is established that no action has been taken on a recovery account for some time:

• 'Inactive Recovery Account Reminder'.  The diary is an Action diary and is linked to the 'AORA' function.  It is generated after a month to the claims manager.

To delete the diary, the account must be altered to 'P' (pending), indicating that negotiation for recovery has commenced with the debtor.

Quite often, the first time an overpayment becomes evident is when a diary is issued to the claims manager.

It is not always apparent by voiding determinations, and then reissue for a lesser amount where appropriate, that an overpayment has been raised.

However, PRACSYS will have identified a discrepancy between what was initially paid and what has been voided or repaid at a lower amount.

While the system has:

• identified an overpayment;

• set up a recovery account; and

• linked line items;

it does not set the status of the account to 'A'ctive.  As the payee is identified as an employee, and not an employer, the account is set to 'I'nactive, to enable the negotiation process to occur between Comcare and the employee.

A diary is issued where it is established that no action has been taken on a recovery account for some time:

• 'Inactive Recovery Account Reminder'.  The diary is an Action diary and is linked to the 'AORA' function.  It is generated after a month to the claims manager.

To delete the diary, the account must be altered to 'P' (pending), indicating that negotiation for recovery has commenced with the debtor.

Quite often, the first time an overpayment becomes evident is when a diary is issued to the claims manager.

It is not always apparent by voiding determinations, and then reissue for a lesser amount where appropriate, that an overpayment has been raised.

However, PRACSYS will have identified a discrepancy between what was initially paid and what has been voided or repaid at a lower amount.

While the system has:

• identified an overpayment;

• set up a recovery account; and

• linked line items;

it does not set the status of the account to 'A'ctive.  As the payee is identified as an employee, and not an employer, the account is set to 'I'nactive, to enable the negotiation process to occur between Comcare and the employee.

A diary is issued where it is established that no action has been taken on a recovery account for some time:

• 'Inactive Recovery Account Reminder'.  The diary is an Action diary and is linked to the 'AORA' function.  It is generated after a month to the claims manager.

To delete the diary, the account must be altered to 'P' (pending), indicating that negotiation for recovery has commenced with the debtor.

Quite often, the first time an overpayment becomes evident is when a diary is issued to the claims manager.

It is not always apparent by voiding determinations, and then reissue for a lesser amount where appropriate, that an overpayment has been raised.

However, PRACSYS will have identified a discrepancy between what was initially paid and what has been voided or repaid at a lower amount.

While the system has:

• identified an overpayment;

• set up a recovery account; and

• linked line items;

it does not set the status of the account to 'A'ctive.  As the payee is identified as an employee, and not an employer, the account is set to 'I'nactive, to enable the negotiation process to occur between Comcare and the employee.

A diary is issued where it is established that no action has been taken on a recovery account for some time:

• 'Inactive Recovery Account Reminder'.  The diary is an Action diary and is linked to the 'AORA' function.  It is generated after a month to the claims manager.

To delete the diary, the account must be altered to 'P' (pending), indicating that negotiation for recovery has commenced with the debtor.

Quite often, the first time an overpayment becomes evident is when a diary is issued to the claims manager.

It is not always apparent by voiding determinations, and then reissue for a lesser amount where appropriate, that an overpayment has been raised.

However, PRACSYS will have identified a discrepancy between what was initially paid and what has been voided or repaid at a lower amount.

While the system has:

• identified an overpayment;

• set up a recovery account; and

• linked line items;

it does not set the status of the account to 'A'ctive.  As the payee is identified as an employee, and not an employer, the account is set to 'I'nactive, to enable the negotiation process to occur between Comcare and the employee.

A diary is issued where it is established that no action has been taken on a recovery account for some time:

• 'Inactive Recovery Account Reminder'.  The diary is an Action diary and is linked to the 'AORA' function.  It is generated after a month to the claims manager.

To delete the diary, the account must be altered to 'P' (pending), indicating that negotiation for recovery has commenced with the debtor.