The Recovery Process

Of all overpayments:

• about 80% are for employers:

-of these, approximately 99.9% are recovered through offsetting against the next cheque remittance (the 0.1% covers marginal cases where the employer or provider issues their own cheque in payment);

• about 20% of debtors are direct payees:

-of these cases, there must be 100% negotiation with the debtor on an agreed recovery process;

-approximately 98% of cases opt for offsetting of the overpayment against a future, or a number of future, compensation payments (usually incapacity);

-of the roughly remaining 2%, who clearly demonstrate that either extenuating or extreme circumstances preclude recovery of the overpayment:

>approximately 1.8% of cases meet the limited criteria for write off (or temporary delay of part or all of the overpayment); and

>approximately 0.2% of cases meet the limited criteria for waiver (or complete deletion of the debt).