Create Overpayment Recovery Account ('Cora')

Incapacity

PRACSYS alone decides whether an overpayment has occurred for incapacity.  Once a paid incapacity determination has been voided (either by a user or the system in an automatic process), PRACSYS will automatically set up a recovery account if the voided determination is not reissued for an equal or greater amount.

The 'Create' function is never used to manually set up an incapacity recovery account.

Non-incapacity

For all non-incapacity overpayments, accounts need to be set up manually using this function.

Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-twelve-overpayments-recovery/part-four-incapacity-overpayments/flowchart-post-determination-payment/initial-recovery-screens/create-overpayment-recovery