Service Providers And Account Overpayments

Service providers should be advised by letter that an overpayment has occurred.  The amount of the overpayment should be clearly indicated, as should details about the claim involved and the particular account in question, where this applies.

The letter at Appendix 1 should be used.

Negotiation must occur with the provider on the preferred method of repayment.  The provider may choose to:

• issue a cheque or number of cheques to Comcare for the full amount of the recovery ('money in');

• elect for the full amount to be recovered from his or her next payment ('offset' lump sum payment) which is Comcare's preferred option; or

• elect for the overpayment to be recovered from a number of subsequent payments ('offset' periodic payment).