Question Five

This question only applies to cases where a 'money in' arrangement has been made.

While each state office will have individual procedures for cheque handling, your office administration area will generally photocopy the cheque and pass it to the relevant claims manager for information.

From here, the cheque itself is sent directly from your office to the Financial Services Group at the Corporate Centre for reconciliation with PRACSYS.

The Financial Services Group creates a recovery receipt for the cheque.  This receipt record is then allocated to the respective recovery account.

Once this occurs, the 'Amount recovered' field on the Overpayment Recovery Account screen on PRACSYS will automatically alter to reflect what has been paid.

Where the cheque provides a payment equalling the full or residual amount of the recovery, by allocation of the receipt to the account record, the Overpayment Recovery Account 'Recovery status' will alter from 'A' (Active) to 'C' (Closed).