Volume Four - New Claims & Injury
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury
The Aims Of This Volume
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/aims-volume
How To Read About New Claims And Injury
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/how-read-about-new-claims-and-injury
Preliminary Recommended Reading
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/preliminary-recommended-reading
Part One-Introduction
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction
Comcare Terminology
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/comcare-terminology
Total Claims Management
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/total-claims-management
When A Claim Is Received
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/when-claim-received
The Privacy Act
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/privacy-act
Claims Staff Responsibility
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/claims-staff-responsibility
Understanding The Legislation
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/understanding-legislation
How The Act Is Divided
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/understanding-legislation/how-act-divided
Meaning And Use Of Words
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/understanding-legislation/meaning-and-use-words
Guide To Reading A Section Of The Act
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/understanding-legislation/guide-reading-section-act
Legislation In This Volume
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/legislation-volume
Defining An 'Employee'
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/defining-employee
Contract Of Service
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Contract For Services
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/defining-employee/contract-services
Other Groups Of 'Employees'
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Exclusions
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Under The SRC Act
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Special Compensation Scheme
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What Is Not Covered By Compensation
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Reasonable Disciplinary Action/failure To Obtain Promotion, Transfer Or Benefit
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/what-not-covered-compensation/reasonable-disciplinary-actionfailure-obtain-promotion-transfer-or-benefit
Intentionally Self Inflicted Injuries
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/what-not-covered-compensation/intentionally-self-inflicted-injuries
Serious And Wilful Misconduct
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Under The Influence Of Alcohol Or Non Prescribed Drugs
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/what-not-covered-compensation/under-influence-alcohol-or-non-prescribed-drugs
Increased Risk Of Injury On Journeys
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Voluntary And Unreasonable Exposure To Abnormal Risk
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/what-not-covered-compensation/voluntary-and-unreasonable-exposure-abnormal-risk
Wilful And False Non Disclosure Of Pre-Existing Disease
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-one-introduction/what-not-covered-compensation/wilful-and-false-non-disclosure-pre-existing-disease
Compensation For Injuries
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Part Two-The Claim Form
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Section 54 (2)
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Non-Compliance
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No Certificate
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-two-claim-form/non-compliance/no-certificate
Part Three-Risk Typing
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-three-risk-typing
Risk Type One Claims
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-three-risk-typing/risk-type-one-claims
Risk Type Two Claims
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-three-risk-typing/risk-type-two-claims
Risk Type Three Claims
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-three-risk-typing/risk-type-three-claims
Risk Type Four Claims
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-three-risk-typing/risk-type-four-claims
Risk Typing And How It Affects Rehabilitation
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What Happens When The Risk Type Is Entered
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Where No Return To Work Plan Is Required
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-three-risk-typing/where-no-return-work-plan-required
Part Four-Risk Management And Balance Of Probability
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Saying 'Yes' Or 'No'
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Focusing On Outcomes
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Appealing Against Decisions
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The Review Process
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Being Confident
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The Act
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-four-risk-management-and-balance-probability/act
Breaking It Down
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Looking At Evidence
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What The Ad (Jr) Act Is Used For
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What Is Balance Of Probability?
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How Natural Justice Works
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Part Five-National Data Set Coding
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding
What Is National Data Set Coding?
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/what-national-data-set-coding
The NDS Categories
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/nds-categories
NDS Codes, Claim Estimates And Premiums
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/nds-codes-claim-estimates-and-premiums
Injury Groups Used For Claim Estimates
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/nds-codes-claim-estimates-and-premiums/injury-groups-used-claim-estimates
How To Code Claims
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/how-code-claims
Rules For Nature Of Injury
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/how-code-claims/rules-nature-injury
Rules For Bodily Location
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/how-code-claims/rules-bodily-location
Rules For Mechanism
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/how-code-claims/rules-mechanism
Rules For Breakdown Agency
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/how-code-claims/rules-breakdown-agency
Steps To Coding
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/how-code-claims/steps-coding
Using The Percentage Key
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-five-national-data-set-coding/how-code-claims/using-percentage-key
A Final Note
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Part Six-Staff Claims And Transfers
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Comcare'S Staff Claims
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-six-staff-claims-and-transfers/comcares-staff-claims
Authority To Deal With Comcare Claims
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-six-staff-claims-and-transfers/comcares-staff-claims/authority-deal-comcare-claims
Creating A Staff Claim
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-six-staff-claims-and-transfers/comcares-staff-claims/creating-staff-claim
Transaction Monitoring Facility
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-six-staff-claims-and-transfers/transaction-monitoring-facility
Claim Transfer
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-six-staff-claims-and-transfers/claim-transfer
Transferring To Another State Office
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-six-staff-claims-and-transfers/claim-transfer/transferring-another-state-office
Receiving Files From Another Office
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/part-six-staff-claims-and-transfers/claim-transfer/receiving-files-another-office
A Guide To The Privacy Act
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act
Introduction
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/introduction
The Privacy Act:
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/introduction/privacy-act
The Purpose of this Guide:
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/introduction/purpose-guide
1. The Principles Of Privacy
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1.1 The `Information Privacy Principles'
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Ipp 1: Collection of Information
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Ipp 2: The Individual's Right to Know
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Ipp 3: Methods of Collection
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Ipp 4: Security
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Ipp 5: The Personal Information Digest
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Ipp 6: Access
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/1-principles-privacy/11-information-privacy-principles/ipp-6-access
Ipp 7: Alteration and Correction
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/1-principles-privacy/11-information-privacy-principles/ipp-7-alteration-and-correction
Ipp 8: Checking for Accuracy
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Ipp 9: Use of Information
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Ipp 10: Limits on Use
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Ipp 11: Releasing Information
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2. Collecting Information
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2.1 General
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2.2 Collection of Relevant Information Only
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2.3 Checking Quality of Information
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2.4 Methods of Collection
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2.5 The Claimant's `Right to Know'
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2.6 Preparation of Correspondence
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3. Using Information
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3.1 General
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3.2 Limits on Use
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3.3 Exceptions
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4. Access
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4.1 General
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4.2 Rights of Access
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4.3 The Personal Information Digest
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/4-access/43-personal-information-digest
4.4 Correction and Amendment
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/4-access/44-correction-and-amendment
5. Release Of Information
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/5-release-information
5.1 General
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/5-release-information/51-general
5.2 Limitations on Release
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/5-release-information/52-limitations-release
5.3 Telephone Access
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/5-release-information/53-telephone-access
5.4 Casual/social Conversations
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/5-release-information/54-casualsocial-conversations
5.5 Social Security Enquiries
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/5-release-information/55-social-security-enquiries
6. Storage And Security
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/6-storage-and-security
6.1 General
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/6-storage-and-security/61-general
6.2 Physical Security
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/6-storage-and-security/62-physical-security
6.3 The `Clean Desk' Policy
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/6-storage-and-security/63-clean-desk-policy
6.4 Computer Security
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/6-storage-and-security/64-computer-security
6.5 Fax Security
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/6-storage-and-security/65-fax-security
7. Tax File Numbers
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/7-tax-file-numbers
7.1 The Tax File Number Guidelines
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/7-tax-file-numbers/71-tax-file-number-guidelines
7.2 Comcare Australia's Responsibilities
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/7-tax-file-numbers/72-comcare-australias-responsibilities
7.3 TFN Enquiries
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/7-tax-file-numbers/73-tfn-enquiries
7.4 Penalties
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/7-tax-file-numbers/74-penalties
Appendix A: The Information Privacy Principles
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/guide-privacy-act/appendix-information-privacy-principles
Directive
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-four-new-claims-injury/directive