State Management Performance Measures (Smpms)

These are internal indicators provided to State Office Managers, showing how a particular office is performing.

Based on 'open' and 're-opened' claims, the reports show trends, on an office-by-office basis, of a complete year's statistics prior to the month of issue of the report.

Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-two-pracsys/part-two-applying-technology/reporting/state-management-performance-measures-smpms