Advising the employee

In all cases where a review date has been allocated to a claim, a letter must be issued to the employee, together with the Additional Advice to Claimants information notice and Medical Review Certificate.  A copy of this information should also be forwarded to the Case Manager.

The Additional Advice to Claimants notice provides employees with details about:

• the duration for which liability

• outside employment;

• medical costs;

• incapacity; and

• return to work programs.

When issuing initial liability letters to the employee, it is vital that the 'System/User letter' field data on the PRACSYS 'CDET' (Claim Determination) screen be deleted. Consequences of not doing so will result in the employee being issued with two initial liability letters.