Account Management
Account Management is a specialised and critically important service provided by Comcare for customers. The service involves designated Account Managers, named:
-
National Business Managers (NBMs); and
-
State Account Managers (SAMs).
In August 1991, to consolidate and enhance existing levels of service, it was decided to provide this dedicated service, which would assist customers to reduce their premiums and streamline their procedures for claims management and return to work.
This decision led to the development of approximately 10 Account Management positions in State and Territory offices.
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-seventeen-account-management/part-two-role-account-manager/account-management
The Services Account Managers Provide
Account Management is a specialised and critically important service provided by Comcare for customers. The service involves designated Account Managers, named:
-
National Business Managers (NBMs); and
-
State Account Managers (SAMs).
In August 1991, to consolidate and enhance existing levels of service, it was decided to provide this dedicated service, which would assist customers to reduce their premiums and streamline their procedures for claims management and return to work.
This decision led to the development of approximately 10 Account Management positions in State and Territory offices.
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-seventeen-account-management/part-two-role-account-manager/account-management/services-account-managers-provide
The Account Manager'S Role
Account Management is a specialised and critically important service provided by Comcare for customers. The service involves designated Account Managers, named:
-
National Business Managers (NBMs); and
-
State Account Managers (SAMs).
In August 1991, to consolidate and enhance existing levels of service, it was decided to provide this dedicated service, which would assist customers to reduce their premiums and streamline their procedures for claims management and return to work.
This decision led to the development of approximately 10 Account Management positions in State and Territory offices.
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-seventeen-account-management/part-two-role-account-manager/account-management/account-managers-role
Claims Manager Involvement
Account Management is a specialised and critically important service provided by Comcare for customers. The service involves designated Account Managers, named:
-
National Business Managers (NBMs); and
-
State Account Managers (SAMs).
In August 1991, to consolidate and enhance existing levels of service, it was decided to provide this dedicated service, which would assist customers to reduce their premiums and streamline their procedures for claims management and return to work.
This decision led to the development of approximately 10 Account Management positions in State and Territory offices.
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/comcare-operations-manual/volume-seventeen-account-management/part-two-role-account-manager/account-management/claims-manager-involvement