Oa No. 47 - Reconciliation And Compense Release 3.00

COMCARE OPERATIONAL ADVICE NO. 47

RECONCILIATION AND COMPENSE RELEASE 3.00

Branch Managers

State Managers

Manager, Operations

Manager, Review

Manager, Risk Management

State Executive Officer

PART A: Error Log

A feature of Compense Release 3.00 is edit checks on section of the CERC Act.  These checks are to ensure the correct section of the Act is used.  Since Release 3.00 was introduced, a case cannot be registered or determined unless correct sections and sub‑sections of the Act have been selected.

As Release 3.00 was only in use for two of the ten working days of the last fortnight before extraction of 1 August 1989, edit checks were only in place for those two days.  The Error Log, when run during extraction procedures however, examined all decisions made in the past ten days to ensure they met the edit check principles included in Release 3.00.  This has resulted in an increased number of actions being rejected for extraction and payment and, therefore, a larger than usual error log.

As the increased size of the Error Log should be a one‑off occurrence special procedures are outlined below.  PLEASE NOTE they are only `one‑off' procedures and that this procedure is only available because of the changes to Compense outlined in Part B of this Operational Advice.

Procedure for Correcting Error Log Cases for Payrun/Extraction 1.8.89 .

a)This task should be allocated to specific staff on a particular day(s).  No other medical/travel accounts should be processed on that day by those `log‑on' operators involved in this task ‑ only error log corrections.

This will result in the batch daily report for those specific log-ons matching those cases included on the error log because of incorrect sections of the act.

b)If the instruction in point (a) is followed, then, for this exercise, do not follow the usual reconciliation procedure, (that is, do not go to the original batch and extract the original account, nor note on the original account and the respective batch header that an amendment to Compense was necessary).

c)Use the information on the Error Log to determine which claims on Compense need to be accessed and insert the correct section of the Act against each claim.  The edit checks included with Release 3.00 will now assist the operator by rejecting an incorrect section of Act.

NOTE:  No other changes should be made.  If the record has another error/mistake that staff notice and wish to correct, the second action should only be done using the batching procedures outlined in Part B of this advice (below).

d)All the corrections should then come out grouped in the batch daily reports.  The corresponding error log can then be batched with this report together with an explanatory letter provided by the Manager, Operations certifying that the `Section of the Act' was the only change made to this record.

If necessary, discussions can be held with the SAO in your Office who may be able to assist with this task through using keyboard glossaries.  SAO's should refer to VS Multi‑station Users Reference, Chapter 2.5, pg 2‑7 titled "Glossary by Example".

PART B: Medical and Travel Account Batching

Another feature of Compense Release 3.00 is a change to Medical and Travel Account processing that results in a new Date of Determination and a new User ID being recorded on the Compense screen WHENEVER a determined medical or travel account is modified or updated.

This means that these accounts will then appear on the Daily Batch Reports for the day the amendment occurred.

In these cases, staff should:

remove the medical account from the Batch in which the account was originally determined and reconciled;

replace it with a photocopy of the account, properly notated with details of subsequent action;

reduce the total of that batch accordingly; and

advise the Team Leader and the Corporate Services Administrative Officer to amend their records.

The account should then be included with the accounts for the day on which the modification occurred.

Error Log correction procedures must also be done in this way after this payrun (Part A refers).  It will also be necessary to change the end‑of‑fortnight reconciliation process.  An up‑dated procedure and certification schedule will be forwarded prior to the next extraction run.

Any queries regarding the above should be directed to the Compense Help Desk on (062)750663 if it is system related, or Maxine Danaro in Benefit Payments on

(062)750608 if it is a procedural inquiry.

ROBERT KNAPP

Acting  Deputy Chief Executive Officer

3 August 1989