Attachment A
Attachment A
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1998/oa-no-012-telephone-protocol/attachment
Contents
Attachment A
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1998/oa-no-012-telephone-protocol/attachment/contents
Preamble
Attachment A
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1998/oa-no-012-telephone-protocol/attachment/preamble
1 Telephone Standards
Attachment A
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1998/oa-no-012-telephone-protocol/attachment/1-telephone-standards
2 General Enquiries
Attachment A
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1998/oa-no-012-telephone-protocol/attachment/2-general-enquiries
3 Transferring Calls
Attachment A
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1998/oa-no-012-telephone-protocol/attachment/3-transferring-calls
4 Communicating Claims Decisions
Attachment A
Source URL: https://clik.dva.gov.au/military-compensation-reference-library/historical-information/coas-comcare-operational-advices/current/1998/oa-no-012-telephone-protocol/attachment/4-communicating-claims-decisions